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Question

Question

Product Enrichment Program Opt In/Opt Out in 9.2.1

asked on September 10, 2015

I have a client on 9.2.1.635 that is getting random LF Client lockups, even when he is not actively using Laserfiche - it can just be open in the background and suddenly freeze. I tried to check his setting for the Product Enrichment Program (since I have seen this cause issues like this on rare occasions in the past), but it appears that it is no longer listed under the Help menu item. I checked a different client's 9.1 system and Product Enrichment Program was listed in the expected location there, but every 9.2.1 Client I have checked does not have it.

Was this done on purpose? Is there any way to check and/or change its setting in 9.2.1?

Thanks!

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Answer

SELECTED ANSWER
replied on September 10, 2015

Set HKEY_LOCAL_MACHINE\SOFTWARE\Laserfiche\Pudge\Enabled to zero.

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Replies

replied on September 10, 2015

Actually, we removed the Product Enrichment Program entirely in 9.2.1.635.  I think something else is going on. If the registry change doesn't fix the problem, please open a support case so we can get a hang mode dump that should show what the problem is.

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replied on September 11, 2015

Thanks Robert - I also doubt this is the problem, but just wanted to eliminate anything simple before opening a case.

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