I recently noticed that for some reason we have a lot of forms that did not save to the repository as they were supposed to, so I have been going in and clicking the retry button on a few of them. After doing so I noticed that they had not completed after a few minutes and so I checked the Application Log on the Forms server. I am seeing a lot of messages similar to the following:
Log Name: Application Source: Laserfiche Forms Date: 9/10/2015 8:32:08 AM Event ID: 0 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Web2.d91.k12.id.us Description: 9/10/2015 2:32:08 PM Message: Loading pages (1/6) [> ] 0% [======> ] 10% [===========> ] 19% [============> ] 21% [=============> ] 23% [==================> ] 31% [=====================> ] 36% [========================> ] 40% [=========================> ] 42% [==========================> ] 44% [==============================> ] 50% [=====================================> ] 62% [================================================> ] 81% [===================================================> ] 85% [====================================================> ] 87% QFont::setPixelSize: Pixel size <= 0 (0) [====================================================> ] 87% [============================================================] 100% Counting pages (2/6) [============================================================] Object 1 of 1 QFont::setPixelSize: Pixel size <= 0 (0) Resolving links (4/6) [============================================================] Object 1 of 1 Loading headers and footers (5/6) Printing pages (6/6) [> ] Preparing [==============================> ] Page 1 of 2 [============================================================] Page 2 of 2 Done Exit with code 1 due to network error: UnknownNetworkError Stack trace: at Laserfiche.Forms.CommonUtils.HtmlToPdfConverter.GeneratePrint(String& pdfFileLoc, String& tifFileLoc) at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext) at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext) Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Laserfiche Forms" /> <EventID Qualifiers="0">0</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-09-10T14:32:08.000000000Z" /> <EventRecordID>3014080</EventRecordID> <Channel>Application</Channel> <Computer>Web2.d91.k12.id.us</Computer> <Security /> </System> <EventData> <Data>9/10/2015 2:32:08 PM Message: Loading pages (1/6) [> ] 0% [======> ] 10% [===========> ] 19% [============> ] 21% [=============> ] 23% [==================> ] 31% [=====================> ] 36% [========================> ] 40% [=========================> ] 42% [==========================> ] 44% [==============================> ] 50% [=====================================> ] 62% [================================================> ] 81% [===================================================> ] 85% [====================================================> ] 87% QFont::setPixelSize: Pixel size <= 0 (0) [====================================================> ] 87% [============================================================] 100% Counting pages (2/6) [============================================================] Object 1 of 1 QFont::setPixelSize: Pixel size <= 0 (0) Resolving links (4/6) [============================================================] Object 1 of 1 Loading headers and footers (5/6) Printing pages (6/6) [> ] Preparing [==============================> ] Page 1 of 2 [============================================================] Page 2 of 2 Done Exit with code 1 due to network error: UnknownNetworkError Stack trace: at Laserfiche.Forms.CommonUtils.HtmlToPdfConverter.GeneratePrint(String& pdfFileLoc, String& tifFileLoc) at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext) at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext) </Data> </EventData> </Event>
Does anyone have any ideas how to troubleshoot this? I have tried to restart services, the Forms website and App pool, but I still receive the same message.