I recently noticed that for some reason we have a lot of forms that did not save to the repository as they were supposed to, so I have been going in and clicking the retry button on a few of them. After doing so I noticed that they had not completed after a few minutes and so I checked the Application Log on the Forms server. I am seeing a lot of messages similar to the following:
Log Name: Application
Source: Laserfiche Forms
Date: 9/10/2015 8:32:08 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Web2.d91.k12.id.us
Description:
9/10/2015 2:32:08 PM
Message: Loading pages (1/6)
[> ] 0%
[======> ] 10%
[===========> ] 19%
[============> ] 21%
[=============> ] 23%
[==================> ] 31%
[=====================> ] 36%
[========================> ] 40%
[=========================> ] 42%
[==========================> ] 44%
[==============================> ] 50%
[=====================================> ] 62%
[================================================> ] 81%
[===================================================> ] 85%
[====================================================> ] 87%
QFont::setPixelSize: Pixel size <= 0 (0)
[====================================================> ] 87%
[============================================================] 100%
Counting pages (2/6)
[============================================================] Object 1 of 1
QFont::setPixelSize: Pixel size <= 0 (0)
Resolving links (4/6)
[============================================================] Object 1 of 1
Loading headers and footers (5/6)
Printing pages (6/6)
[> ] Preparing
[==============================> ] Page 1 of 2
[============================================================] Page 2 of 2
Done
Exit with code 1 due to network error: UnknownNetworkError
Stack trace: at Laserfiche.Forms.CommonUtils.HtmlToPdfConverter.GeneratePrint(String& pdfFileLoc, String& tifFileLoc)
at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext)
at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Laserfiche Forms" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-09-10T14:32:08.000000000Z" />
<EventRecordID>3014080</EventRecordID>
<Channel>Application</Channel>
<Computer>Web2.d91.k12.id.us</Computer>
<Security />
</System>
<EventData>
<Data>9/10/2015 2:32:08 PM
Message: Loading pages (1/6)
[> ] 0%
[======> ] 10%
[===========> ] 19%
[============> ] 21%
[=============> ] 23%
[==================> ] 31%
[=====================> ] 36%
[========================> ] 40%
[=========================> ] 42%
[==========================> ] 44%
[==============================> ] 50%
[=====================================> ] 62%
[================================================> ] 81%
[===================================================> ] 85%
[====================================================> ] 87%
QFont::setPixelSize: Pixel size <= 0 (0)
[====================================================> ] 87%
[============================================================] 100%
Counting pages (2/6)
[============================================================] Object 1 of 1
QFont::setPixelSize: Pixel size <= 0 (0)
Resolving links (4/6)
[============================================================] Object 1 of 1
Loading headers and footers (5/6)
Printing pages (6/6)
[> ] Preparing
[==============================> ] Page 1 of 2
[============================================================] Page 2 of 2
Done
Exit with code 1 due to network error: UnknownNetworkError
Stack trace: at Laserfiche.Forms.CommonUtils.HtmlToPdfConverter.GeneratePrint(String& pdfFileLoc, String& tifFileLoc)
at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext)
at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)
</Data>
</EventData>
</Event>
Does anyone have any ideas how to troubleshoot this? I have tried to restart services, the Forms website and App pool, but I still receive the same message.