Question

Connector not launching under particular user account

Connector

Updated September 22, 2015

asked on September 9, 2015

Laserfiche connector is no longer launching under a single Windows user's account where it was working previously. It does still launch under a different, admin account on that same computer. Running the program causes LFC.exe to appear briefly in the task manager, but then it closes without any message. The event viewer shows a pair of error messages for each crash. It is a ".Net Application" error involving an unhandled exception with the stack trace showing a problem with the XmlSerializer. The only changes I can see since yesterday are that a .Net 4.5.2 Windows update was applied to the workstation earlier today. Still, I think it's strange that the Admin user can open the program normally. Has anyone else seen this problem?

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replied on September 22, 2015

Just an update on my issue... While looking more thoroughly with the user's IT, we discovered what appeared to be malware/spyware on the machine. They reimaged it, after which the Connector started working again. I realize that's basically a shotgun approach to solving the issue, but it was something local to this particular machine.

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replied on September 9, 2015

If the user goes to another machine and logs in with the same windows account, does the issue follow the user to the new machine?

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replied on September 21, 2015 • Show version history

I am getting this same issue, also on .net 4.5.2 but not sure when it was installed. It wasn't in the last few days. Getting .net runtime error in application log as well as an application error. Worked last Tuesday for a client demo. Friday for a client demo it didn't work, won't start. Nothing new installed or windows updates at that time. I have since repaired, uninstalled and reinstalled multiple times, even deleting xml rules etc before installing again for a "clean" install. Always with the same results, three listings in the event viewer and an app that just starts and immediately stops. Also seems that the last time I reinstalled after the "clean install" the %ALLUSERSPROFILE%\Laserfiche\Connector\Profiles folder didn't get created.

Raymond, if you want to see my .evtx files as well as current memory dump attempt you can view my current case;169379.

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replied on September 22, 2015

Jason, your case is already being worked on. It will be updated with your next steps once we determine what those are.

This thread will also be updated with the resolution to the issue once the case has been resolved for the benefit of other readers.

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replied on September 22, 2015

Thanks Raymond. Shule said she has sent it to development to check on . Thanks Scott, good to know, I have scanning software but I will run a deep scan to confirm.

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Connector not launching under particular user account

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