I have import agent configured to monitor a folder on my desktop, and import only PDF files into Laserfiche. I've noticed that certain files will not import, and stay in the hotfolder on my desktop. They do not move to Processed or IAError, they sit in the hotfolder as if they are unrecognized or not the correct file type.
I noticed that if I open the suspect pdf's then re-save them, Import Agent successfully imports the saved version of the same file to Laserfiche.
Has anyone experienced this issue? What can I do to get Import Agent to work correctly without requiring my end users to open the pdf and re-save it each time a document gets "stuck"?