Question

No forms appear in LF Mobile

Mobile Forms

Updated September 15, 2015

asked on September 2, 2015 • Show version history

No forms are appearing for my users when I login to Laserfiche Mobile. Am I misunderstanding the functionality or do I have something configured incorrectly?

I am using the VAR demo with LaserRepository, and my test user is Casey Case. System Security is configured so that the Case Management group has the Process Creator role, and the Submitter role for the two case-related processes. When Casey Case is logged in to Forms over the internet, the two case-related processes appear when I click Start Process, but in Laserfiche Mobile no forms appear when I tap Fill Out Form (the following placeholder message is shown: "When a process is available for you to start, it will appear here.") I have tried with Admin, too, which is configured to see everything.

Thanks!

Ken

Edit:

Versions: Avante/Forms/Mobile Server 9.2.1

iPhone 6+, iOS 8.4.1, App version 9.2.4.537

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replied on September 14, 2015

Hi Ken,

Thanks for reporting the problem! This is a known issue we had been aware of.

Laserfiche Mobile 9.3 release note

If you belong to a group that has been assigned the submitter role, you will not be able to see forms processes in the app. (129153)

Please use the Forms in mobile browser for now and we will fix this problem in the next release on both new Mobile Server and app.

Natalie

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replied on September 5, 2015

After further testing, this may be a bug with group Access Rights for the forms: if I specifically designate a user as a Submitter, the form appears in both LF Mobile and the browser. If I designate his parent group as a Submitter, the form does not appear in LF Mobile, only the browser.

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replied on September 15, 2015

Oh okay thanks Natalie -- missed that!

Thank you,

Ken

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No forms appear in LF Mobile

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