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Question

Question

Forms getting stuck 'In Progress'

asked on September 1, 2015

We have a process that uses a VERY big form (more than 1000 fields and lot of custom JS).

Some of the forms (not all) are getting stuck after submission. I checked in the Form's Results, and around 10% of forms are getting stuck. When I re-run them, they submit and come to repository with no issues.

I checked the logs and I don't see any issue during the time it shows the form got stuck. 

Please let me know what can be the reason for this. I am not sure if I am looking at the right place for the logs. Please let me know if I need to look at somewhere else to identify the real problem. 

Please see screenshots below. 

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Replies

replied on September 2, 2015

I don't see your screenshots. Could you please reattach them so I can help troubleshoot? 

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replied on September 2, 2015

Here are the attachments. 

In Progress.jpg
Error Log.jpg
In Progress.jpg (102.6 KB)
Error Log.jpg (155.52 KB)
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replied on September 3, 2015

Hi there,

Is your event viewer UTC time? Can you retry the suspended service task, and see whether there is error logged?

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replied on September 10, 2015

After retrying the suspended jobs, they are completed successfully, with no issues. 

 

 

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