Hello,

I have a client that we just implemented RME for. They have some unique requirements and they don't use RME according to best practices. When the Records Manager decides that a document does not need any more modification by users, he runs the 'Send To RMS' business process, which sends the documents from regular folders to the record folders and creates shortcuts in the original folder location. From time to time, some documents that have been sent to RMS will need to be modified again, and the Records Manager will run a 'Send Back To Regular Folder' business process. This process sends the real document back to the original/regular folder and removes the shortcut that was there.

The issue that we are having is that, sometimes, users will move the shortcuts of the records from the original folder to another regular folder while the records are in the RM folders. When the Records Manager runs 'Send Back To Regular Folders', the records are being moved back to the original folder, not the new/current location of the shortcuts after being moved. How can I trace the new location of the shortcuts? I see a 'Retrieve Shortcuts' activity in Workflow, but it only returns result count, not a path. Is there a workaround for what we are trying to do?