Question

OCR process on recently added Adobe pdf's (with LF Pages) not successful

Laserfiche Version 9

Updated August 31, 2015

asked on August 24, 2015

How come I cannot get LF to OCR all of my new Adobe documents? It runs as it should, showing its progress along the way, but when it's finished, there is no text. The Text Pane still says: "This page contains no text..." And yet, the LF Client considers all of these documents as Indexed.

NOTE: I can OCR an older Adobe document successfully; I just finished a test of that. It's just the ones I brought in on Friday that I cannot get text added on. What could be the problem?

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replied on August 24, 2015

I have just discovered that, not only is the document(s) not OCR'ing properly, but after the attempt, when I go back to view the image pages, those pages are also now all full of glitches. These glitches are an on-going problem in our repository, so the issue must be related to that (already reported to LF Support). I will let them know about this additional piece of the puzzle.

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replied on August 31, 2015

It appears that the underlying problem is that there are issues with the PDFs stored into your system. As a workaround for now, if you use Snapshot to import the PDFs into Laserfiche as a TIFF, you should be available OCR the documents.

I will update this thread if there is any progress regarding your support case.

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OCR process on recently added Adobe pdf's (with LF Pages) not successful

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