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Question

Unable to register Laserfiche server in Administration console

asked on August 23, 2015

I have installed Laserfiche client 9.2 in the local system by attaching a network repository,it works fine but when i trying to register the laserfiche admin console in the same system,i cant find the server and it shows the error as 'permission denied 9013 error',can anyone help me solve this?

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Replies

replied on August 23, 2015

In the error dialog where it says permission denied, is there a "Details" button? If so, click to get more detailed information about the error. Paste the contents here.

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replied on August 23, 2015

The Error Details are as follows:

Error Code: 9013

Error Message: Permission denied.

Access denied. [9013]

 

------------ Technical Details ------------

 

LFSO:

    Additional Details:

        HRESULT: 0xc0042335 (CLFNamedUserCollection::CreateForDispatch, LFNamedUserCollection.cpp:385)

         (LFSO/9.0.1.605)

LFAdmin.dll (9.0.1.610):

    Call Stack: (Current)

        CServerNode::RetrieveServerInfo

        CServerNode::Initialize

        CRegisterServer::OnOK

    Additional Details:

        Exception: 0xc0042335 [9013] (Permission denied.) (CServerNode::RetrieveServerInfo at ServerNode.cpp:1292)

    Call History:

        CComponentData::AddMenuItems

        CComponentData::Command

        CSelectServerDlg::OnInitDialog

        CRegisterServer::OnOK

         CRegisterServer::InsertServerIntoRegistry

         CServerNode::Initialize

          CBaseNode::GetServerAttributes

          CServerNode::RetrieveServerInfo

 

 

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replied on August 24, 2015 Show version history

I tried the same in other system,there it shows error as 'the user login or Password is incorrect,user account or password is incorrect,error code:9010,but the same server works fine for laserfiche client.

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replied on August 24, 2015

I think your domain account doesn't have system manager rights to retrieve the named user information, are you logged in to the LFS machine using a domain account with admin privileges? One workaround is to use the Web Admin Console instead. This is a bug in the desktop admin console that is fixed in 9.1 (you would need to update your server to 9.1 as well).

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replied on August 25, 2015

I am not aware of system manager rights actually,so only if the user logged in as an admin can use the windows laserfiche admin console?

we installed laserfiche in main server and trying to access the LF Client and Admin console in client systems,LF client is accessing the server,but in admin console,unable to find server,whats the difference in that?

 

 

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