I'm actually very surprised to hear that. Speaking as a VAR, we're familiar with a large variety of forms solutions, and Laserfiche Forms always trumps them when it comes to the user interface, especially when building the forms. We position the UI as a competitive advantage in every deal and have found that to be a very successful approach. There are a few fancy-looking forms products out there, but they are all standalone non-enterprise (i.e. consumer-grade) products and do not offer a way to cleanly and easily integrate with a repository backend.

Having a wysiwyg interface would be nice, though. I often times end up with over ten browser tabs that are just previews of the various stages of the form I'm building.  Maybe a different version of the CSS and JavaScript section where instead of CSS/JS on the left pane, you're building the form by dragging and dropping fields, and the view of the resulting form updates automatically on the right pane. Not really wysiwyg, but it would make things easier.