When printing a document from Laserfiche the user is only getting the first quarter of the page. When this is done the first quarter of the page is printed four times. I have tested to see if exporting the document first and then printing it would produce the same issue and it does not. I have checked the dpi which the image was at 200 dpi. The settings were set to scale to fit and for auto orientation. I was wondering if this has happened before. I was going to plan and see if this issue is persisting on all machines with the same document. I will also request that the user export the document to me so I can test on my end. I was wondering if something similar to this has happened before?
Have you checked the "Print Type" setting when you go to print from Laserfiche to make sure it is set to "Images" and not "Zoomed Area of Image"?
I would have the user export to test just in case but usually a problem like this will be a weird issue that is specific to that print driver/printer that the user is using.
I'm assuming this only happens in Laserfiche - I would try exporting the tiff and having her print the tiff from paint - this will only print the first page but it might have the same issue. At that point you can send the customer towards their printer company. This way she is testing something closer to the way Laserfiche prints instead of MS Word which generally interfaces differently with the driver.
Offhand this happens most often when there is communication issues with a USB Printer. One common issue with this is plugging in the printer to a usb1 port when it needs to be USB 2. HP desktops have this issue quite a lot.
(*I've done a bit of printer troubleshooting in my previous life!*)