Question

Laserfiche Client Image Viewer

Updated August 24, 2015

asked on August 13, 2015

Is there any way to delay the time out when trying to view an image through the Laserfiche client image viewer? What I'm looking for is to prolong the "Page contains no image." error message to allow the image to be downloaded into the windows folder path. While I understand the user can hit F5 to refresh the display, I would like to prevent further requirements from the user.

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replied on August 14, 2015

Hi Charles,

I just want to confirm what you are doing here. You don't have the images in the volume themselves, but instead have it set up to detect the Client application trying to access them and pull them from another location when that happens? If so, could you please explain why you are doing this? This is most definitely NOT a supported configuration, and it's not a shock at all to me that the Client behaves in a sub-optimal manner if that's what is going on.

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replied on August 13, 2015

I'm not quite understanding the situation here. Is the user seeing "Page contains no image" temporarily while the image is being downloaded? Can you provide screenshots and/or a video to clarify?

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replied on August 14, 2015

Here is what Im doing. The actual drive the volume is pointed to does not contain any images. All the images are store off site. When Laserfiche calls to view the image, I download the image to the physical drive so the client can view the image. Issue is the client returns before the image can be downloaded and displays the error "Page contains no images". I would like to arbitrarily length the wait time to wait for the download to complete.

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replied on August 14, 2015

Is this the screen you are seeing?

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replied on August 17, 2015

Yes Justin, that is correct. Once the client calls for an image I download it from off site location. We are doing this at a request of few customers who do not want to manage images on their servers. I do agree this would not be a normal usage situation. The waiting popup window would be perfect for what we are looking for. Is that configurable or is it only done through client automation tool kit.

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replied on August 20, 2015

Charles,

I'm curious why the Laserfiche server isn't hosted at this same remote location instead of just the images?

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replied on August 21, 2015

Hi Kenny, few of our customers don't want to manage the storage requirements and maintaining back ups for the images. Our solution would be to manage it for them off of your network.

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replied on August 21, 2015

I'm sure there are challenges, but why haven't you chosen to host the entire platform instead of just the images?

How do you pull off the off-site images? Is there a VPN between you and the client and the volume is pointing to your image server? If so, it sounds like it could be a "supported" configuration of sorts...

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replied on August 21, 2015

I'm still not understanding the situation here, how do you know when the LF client is requesting an image in the volume?

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replied on August 24, 2015

Hosting the entire system would be another whole entire issue we would. We don't use VPN we would use AS3 to store the images.

We would listen to the event the OS would fire on a drive path on the Laserfiche server box. Once the read event fire I would call AS3 to download the images. It works well in the test enviroment, except how the Document image veiwer reacts.

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replied on August 24, 2015

The LF server is not designed to have the volume files loaded on-demand like this. When the file is not detected, it returns the "no image found" immediately, so the concept of a timeout in the client doesn't make sense here. Your code would need to block the file read operation until the S3 operation completes.

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replied on August 20, 2015

What would we do if this situation was a network that has high latency issue?

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replied on August 20, 2015

It would still be an unsupported configuration. If you are asking about a different scenario than the one this question is about, please clarify further or start another topic.

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replied on August 21, 2015

Okay I understand. Thank you for your reply.

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Laserfiche Client Image Viewer

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