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Question

Question

Checked selections not showing up on confirmation page, or in Emailed .pdf

asked on July 29, 2015

I have another weird issue.  Specifically, we have a form where there are a number of different selections (check boxes) to choose from if a particular Status is selected.  Despite selecting any number of check boxes, the check boxes do not show up as checked on the confirmation page, and with the workflow I designed to Email the completed form to the originator, the check boxes do not show up as checked either.  This was happening when the values were populating automatically.

For me, the solution, at this point, appears to be changing all of the values to numeric values, since having the value as *any* alphabetical character causes the check boxes to no longer show as checked on the confirmation page (or in an Emailed .pdf).  

Might this be an expected behavior, or could this possibly be a bug?  If anyone has any suggestions on what might be causing this, please let me know - thanks!

Marty Gaffney - Network Technician

Town of Okotoks

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Replies

replied on July 29, 2015

Can you please explain how you populate the checkbox field values automatically? Using custom JavaScript?

Is the value correct on result variables page?

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replied on July 30, 2015

Is the checkbox set to read only?

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replied on July 30, 2015

Rui - The checkbox fields aren't populated automatically, they are based on what the user checks off; they're just not showing up on the confirmation page if the value associated with the checkbox item is any alphabetic character.  I have yet to check if the value is correct on the result variables page, I'll report back.

Abby - The checkbox will show as checked if the value associated with the checkbox item is numeric, otherwise it won't work.

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replied on July 30, 2015

1. did you set the checkbox to be read only?

2. The checkbox fields aren't populated automatically, they are based on what the user checks off. (are you using custom javascript to do this?) can you show me some screenshot example?

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replied on July 30, 2015 Show version history

Funny thing, all of the checked items show up in the list of variables, however those items aren't checked in the check boxes unless the values associated with the check boxes are changed to numeric. frown

I'm editing this to include a reply to your last post.  I'm including three screen shots that should better explain what we're experiencing:

1) The check boxes I'm checking off on the original form (Check Boxes 1.jpg)
2) The check boxes I'm checking off, not appearing on the confirmation page (Check Boxes 2.jpg)
3) The values associated with the check boxes I'm checking off, under Variables (Check Boxes 3.jpg)
Please let me know if you need any further information.

Check Boxes 1.jpg
Check Boxes 2.jpg
Check Boxes 3.jpg
Check Boxes 2.jpg (114.86 KB)
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replied on July 30, 2015

Thanks for the screenshots. Did you manually check the checkbox when fill in the form?

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replied on July 30, 2015

Yes, that's correct. :)

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replied on July 30, 2015 Show version history

I cannot reproduce the issue when building a checkbox with the same choices.

Does the issue exist in other processes? Can give us a copy of your process with this issue?

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replied on July 30, 2015

I tried to attach the .xml export, but the file size is too large.  Might there be a different option for getting this to you?

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replied on July 31, 2015

You can open a support case with your VAR, and get it forwarded to Laserfiche.

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replied on July 31, 2015

Silly me, didn't think to zip the file - apparently .xml files compress quite nicely (you'll just need to rename the file). smiley

Please let me know if you have any problems - thanks much!

Marty

psr.pdf (159.83 KB)
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replied on August 3, 2015

Thanks for uploading the process, but I cannot reproduce the issue even with your process.

Here is a video of my operations: http://screencast.com/t/Ed3kQzghN7

Can you check if there is any difference from your operations?

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replied on August 4, 2015

I am getting the same problem, even when I use the exact same values in the fields as you had entered.  And when I upload this same form to my test environment, and try to run it, I get an internal server error, and an error that says "The requested form does not exist." (?!)

I have a feeling there must be something in the registry different between your environment and mine...

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replied on August 4, 2015

I got the same error, it's because there was no starting form in the message start event. I used to think you removed it on purpose so I set the form "Permit Services Report" to message start event.

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replied on August 5, 2015

Oh my gosh - that explains why that part didn't work...

In our test environment, the form appears to display the check boxes, however when I try to export the problematic form from our Production environment, I get a 502 error

Can you think of what might cause this?  I was hoping to send a copy of this form along, but I've been unable to because of this odd error popping up.

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replied on August 5, 2015

In event viewer there should be a log for this 502 error. Can you check it and post it here?

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replied on August 7, 2015

There appears to be an ASP error happening (this looks to be the only thing remotely close to matching the error I'm experiencing):

3005
      An unhandled exception has occurred.
      8/7/2015 1:38:35 PM
      8/7/2015 7:38:35 PM
      838d1c88b41d479dbad2aabc8a6dd3f7
      4813
      1
      0
      /LM/W3SVC/1/ROOT/Forms-1-130834055394821607
      Full
      /Forms
      C:\Program Files\Laserfiche\Laserfiche Forms\Forms\
      LFSERVER
       
      13848
      w3wp.exe
      BIGROCK\weblink
      HttpException
      The remote host closed the connection. The error code is 0x800704CD. at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect) at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush() at System.Web.HttpResponse.Flush(Boolean finalFlush, Boolean async) at E_Forms.Handlers.BusinessProcessExport.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
      https://forms.okotoks.ca:443/Forms/Handlers/BusinessProcessExport.ashx?BusinessProcessId=77&IncludeBP=true
      /Forms/Handlers/BusinessProcessExport.ashx
      192.168.0.29
      BIGROCK\mgaffney
      True
      LaserficheForms
      BIGROCK\weblink
      6
      BIGROCK\weblink
      False
      at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect) at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush() at System.Web.HttpResponse.Flush(Boolean finalFlush, Boolean async) at E_Forms.Handlers.BusinessProcessExport.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 
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replied on August 9, 2015

The error is not from Forms so cannot why the error would happen. Can you open a support case on this issue? Thanks.

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replied on August 10, 2015

Yes, that was the closest thing I could find to the actual error, funny how nothing for a 502 error would display in the Event Viewer...

No problem, I'll go ahead and open up a support case then - thanks...

Marty

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