Forms is grabbing the wrong name from AD

asked on July 10, 2015

We have a Forms deployment where the name field (using {/_currentuser_display}) is populated by the wrong name. This only happens for some users. Below is an example:

In Active Directory:

First Name: Rick

Last Name: Johnson

Display Name: Rick Johnson

When this user loads the form, the name field populates with "rjohnson".

Furthermore, it is acting inconsistently across the board. For example, we have this user in Active Directory:

First Name: Brad

Last Name: Keeter

Display Name: Brad Keeter

And the name field shows "Brad".

And for yet another user, we have:

First Name: Jack

Last Name: Smith

Display Name: Jack Smith

And the name field shows "Jack Smith".

Is there another location that Forms is pulling this information from? Why is it pulling different values? We're on the latest version.

0 0

replied on July 10, 2015

Ege, I would try downloading ADExplorer to look at all of the variables associated with each of those accounts to see if you can find which one Forms is actually using. When you lookup a user with ADExplorer, it lists all of the variables for that user one after the other, so it's easy to see.

Hopefully that will help you sort out the problem.

1 0

View 9 previous replies

replied on July 10, 2015

Thanks Blake, I will give that a try.

0 0

replied on July 10, 2015 • Show version history

Okay, I'm looking at the user accounts right now, and the "name" property for them is consistent: first name followed by last name.

0 0

replied on July 10, 2015

Are there any properties that match and are consistent with what you are actually seeing in Forms though?

0 0

replied on July 10, 2015

What about the displayName attribute? Also, comparing those three users you mentioned, is there a common attribute that has the values: rjohnson, Brad, and Jack Smith, respectively?

0 0

replied on July 10, 2015

Here are the relevant values from ADExplorer:

cn: Rick Johnson
displayName: Rick Johnson
givenName: Rick
name: Rick Johnson
sAMAccountName: rjohnson

--
cn: Jack Smith
displayName: Jack Smith
givenName: Jack
name: Jack Smith
sAMAccountName: jsmith

--
cn: Brad Keeter
displayName: Brad Keeter
givenName: Brad
name: Brad Keeter
sAMAccountName: bkeeter

So they are all consistent as far as I can tell.

0 0

replied on July 10, 2015

Are any of these Windows users linked to Laserfiche repository users?

0 0

replied on July 10, 2015

Sounds like a support case to me. I just checked mine and they all seem to be looking correct.

0 0

replied on July 10, 2015

Alex: Yes, they are all linked to Laserfiche repository users.

0 0

replied on July 10, 2015

Do the returned values match up with their Laserfiche repository usernames?

0 0

replied on July 10, 2015

Their repository usernames mirror their AD usernames. They are rjohnson, bkeeter and jsmith, respectively.

0 0

replied on July 10, 2015

Go ahead and open a support case so the matter can be looked into further.

0 0

SELECTED ANSWER

replied on July 10, 2015

The issue turned out to be that users had changed their "Name" on the Forms Account page and that's the value that gets returned as the display name.

1 0

Question

Question

Forms is grabbing the wrong name from AD

Answer

Replies

Sign in to reply to this post.