Question

Forms calls "Forms has encountered an internal error" anytime I click the Publish tab on any process.

Forms

Updated July 10, 2015

asked on July 8, 2015

On a new forms installation of 9.2.1 everything seems to be working fine except when we get to Publish tab on any process. As soon as the tab loads it displays the page but with a red "Forms has encountered an internal error" tab on the top of the page.

Clicking the Publish button does nothing.

I have a couple basic forms in the process with a basic 1 step approval. The Process Modeler validation validates correctly. I tried a second new forms process with the same result. What could be the cause?

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Answer

SELECTED ANSWER

replied on July 10, 2015

It has been confirmed that the full uninstall and reinstall of Forms has resolved the issue.

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Replies

replied on July 8, 2015

Check the application event log on the Forms Server for more details. Also, go into the FormsConfig site and let us know what you have specified as the Primary Forms Server URL.

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replied on July 8, 2015

There are no errors in the Application log anywhere around the time of the Publish internal error.

The primary forms server URL is: //cnrio/Forms

cnrio is the local LAN name of the forms server.

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replied on July 8, 2015

Is this a completely new installation of Forms 9.2.1 with a newly created database or did the database exist previously (from an older version of Forms) and was just updated to 9.2.1?

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replied on July 9, 2015

new DB. new install of forms. just starting to use it.

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replied on July 9, 2015

Please open a support case for this matter. It'd be helpful if you could also run a fiddler trace while recreating the issue and provide that log file to us.

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replied on July 9, 2015

I have encountered this issue before, I just did a repair on forms and it was working again.

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replied on July 10, 2015

thanks. support has advised to do a full reinstall. I will perform a repair first.

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replied on July 10, 2015

fyi in this case a repair didn't help.

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Question

Forms calls "Forms has encountered an internal error" anytime I click the Publish tab on any process.

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