I needed to add one additional AD user account to the Directory Server and doing so would have exceeded my license count by one user, so I removed the Full license from one user and assigned it to the new user.

I then restarted the Laserfiche Server service to get it to sync with the new licensed user . As soon as I did that all of my users got kicked out of LF and could not log in. In the event log on the Laserfiche server I see this event:

The number of named user assignments exceeds the licensed limit.  Named user  sessions will not be permitted until the number of assigned named users is at or below the limit.

I have 55 named user licenses. I have 56 names in the Directory Server, with one of them showing “No License” and all the rest (55) showing “Full license”. I had to completely remove the user with no license and bounce the server service again to get things working.

Can someone explain to me why having 55 users with licenses and one without exceeds my license count? Am I not allowed to have a user account in the Directory Server without them being assigned a license?