Question

Document Check out

Updated July 21, 2015

asked on June 29, 2015

When trying to save Field data when I select "Save" I get the following error message. " The automatic check out on this document has been lost, so changes made since opening it cannot be saved." The document is not checked out and no documents show up in the Admin Console as checked out. I clicked on the document and selected "Check-In/Check-Out" and get the message "This document is checked out by another user". Again noting shows up in Admin Console as checked out.

0 0

Replies

replied on July 6, 2015 • Show version history

Hi Derek,

I had a few questions regarding the details of your issue. First off what version of the Laserfiche Client are you using? Second, is this issue happening only with this specific document or other documents as well and at what frequency? Third what document file types is this issue occurring with? Finally is this issue occurring on both the desktop and web client?

Without too many details to work with, It sounds like an issue occurred when a recent user attempted to check the document back in after making modifications. It’s possible the document was saved back into the repository however, the check in process did not fully resolve. To test this idea, if you have access to Audit Trail, you could locate the last few users who modified the document, log in as those users, edit the document and try to save the document back in. Doing this should run through the check in process again resolving any underlying issues.

Please let me know if this solves your problem and if not respond with the additional information requested.

2 0

replied on July 14, 2015

This happens with version 9.2.1.562. The documents are tiffs and we do not use the check in /out feature. This happens. This is happening with different users on different documents. We do not use the Web Client

0 0

replied on July 21, 2015

I see what you are saying. You might want to double check the admin console to make sure there has not been a history of checking in and out documents. After that, I would recommend you escalate this case to support to see if they can resolve the issue.

0 0

You are not allowed to follow up in this post.

Question

Question

Document Check out

Replies

Sign in to reply to this post.