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Question

Question

Editing attachments in AM9 Broken

Agenda Manager
Updated July 8, 2015
asked on June 18, 2015

Running IIS 7.5 on Server 2008 R2 with WebDAV installed as well as Desktop Experience.  Looking for some help as tech support and myself have hit a roadblock.

Editing attachments (word) via the agenda manager site throws a file not found error.

Perhaps it could be a WebDAV or IIS misconfiguration issue.  If any could provide some insight it would be greatly appreciated.  See attached error.

AM9.png
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Replies

replied on June 19, 2015

Hi Jon,

I would suggest the following:

1. go to the install directory of Agenda Manager server and figure out the path of folder "AMWorkingFolder".

2. go to IIS manager, find the web application "AMServer" and expand it

3. Check if there is a folder called "AMWorkingFolder" under "AMServer" web application. If no, add a virtual directory "AMWorkingFolder", the physical path should be pointed to the path in step 1.

4. Now the http://xxx/AMServer/AMWorkingFolder exists. The next step is to check whether WebDAV is configured correctly.

5. Go to WebDAV Authorization Rules, add one rule

6. If it still doesn't work, it might be helpful to attach the WebDAV configuration.

Thanks!

 

 

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replied on July 8, 2015

Hello Huazhen,

 

I am experiencing this issue with a customer. I receive the same error as Jon, I followed your steps but it is still giving the same error. Is there anything else that I can do to resolve this for the customer? Any help would be much appreciated!

replied on June 19, 2015

Thanks for the response!  In the meantime I was actually trying those exact steps using a virtual directory and all is good.

 

There is however one small nuissance remanining.  On the authentication option in IIS under the virtual directory for AMWorkingFolder, anonymous authentication was not allowing people in, so I tried enabling Windows Authentication which solved the issue, however, it continues to prompt our end users for credentials on every file edit, despite them checking off the -remember credentials- option.

 

Any idea on how to fix that part

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replied on July 8, 2015

I had the same problem, but once the WA was enabled in IIS, it was good to go. Thanks for the advise!

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replied on July 8, 2015

This was very helpful and resolved an issue I was having with a customer. Thanks!

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