Question

FORMS: Simultaneous & Independent User Task Reviews (New Thread cause lost in other issue topic)

Forms

Updated June 17, 2015

asked on June 16, 2015

Are simultaneous and Independent User Tasks possible ?

Use Case: If Travel is International, I'd like to send the Form to Research, IT Review, and Risk Management Review Simultaneously. All Need to be notified and All need to Approve Form before it can move on (with the Risk Management being the Approval that actually initiates moving to the next step.

Help ?

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replied on June 16, 2015 • Show version history

Yes this is possible. You can use parallel gateways and mulitple user tasks in the process. For example:

After new submission, 3 user tasks would be created; each user task has its own approver and notification; the second gateway won't proceed unless all the tasks are approved.

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replied on June 17, 2015

One question I have for you is what happens if one of them do not approve it? We have a similar situation where multiple people were approving a form at the same time. The way we got around this was if one of them Denied it, it would populate a text field with the text denied. Then after the parallel gateway we had an exclusive gateway that checked the value of that field and if it was denied it went down a different route.

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replied on June 17, 2015

For the process I provided above, I missed two branches after the user task that should go when rejected. I have updated the screenshot.

As for the question, when one branch rejected the user task, it would not run after the parallel gateway, while the instance would never become completed and current step would be "Not approved". It's because parallel gateway is waiting for the rejected branch to become "approved" which won't be possible.

So if you do not want the instance to be stuck at "In Process", the workaround should work. We'll update the inclusive gateway behavior in next release which is supposed to resolve this issue.

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FORMS: Simultaneous & Independent User Task Reviews (New Thread cause lost in other issue topic)

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