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Question

When I double clic a file I get Getexportfile.aspx?

Web Client
Updated June 13, 2024
asked on June 12, 2015

Hi

 

Some of my users are reporting that when they double clic a file it's open the export window and say:

 

Do you wish to open or save this file?

 

Name : GetExportFile.aspx

Type: Adobe PDF reader , 2.04MB

 

If someone can help thanks in advance!!! 

 

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Answer

SELECTED ANSWER
replied on June 15, 2015

OK, this is a known issue that we're working to resolve in Web Access 9.2. The issue is that PDFs with the applciation/octec-stream mime type cannot be viewed in certain browsers (internally, we're seeing this only on Firefox).

We'll work to resolve this issue in a future release. If you're client requires a more immediate fix, I recommend opening a case with Support (the bug is SCR128155 for your reference).

Note that this is only part of the problem however. PDFs should have a mime type of 'PDF file' or 'Adobe Acrobat Document (.pdf)' if the machine has Adobe installed. Whatever is generating this PDFs is not correctly setting their mime types. This will lead to unpredictable behavior in general with applications that use the file. I would double check with your client to see where they files are coming from. If they are being generated by a Laserfiche product, please let us know so we can resolve it.

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Replies

replied on June 12, 2015

Are the files PDFs? And if so, are they generated programmatically by a custom script, Workflow, or Forms?

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View 2 previous replies
replied on June 12, 2015

None of that.  Are PDFs that users exports with an application that use the SDK to load them into the repository. But the file is not created by this application.  The application only lets them select the file from hard drive, select a path and thats all...

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replied on June 12, 2015

Right click on the file in Laserfiche, select properties, go to document and under Electronic Document Properties, check the 'type'. Does it say 'application/pdf'?

 

What does it say if you right click and check properties from windows?

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replied on June 15, 2015

Hi, I check that and says application/octec-stream... 

and i windows too

 

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SELECTED ANSWER
replied on June 15, 2015

OK, this is a known issue that we're working to resolve in Web Access 9.2. The issue is that PDFs with the applciation/octec-stream mime type cannot be viewed in certain browsers (internally, we're seeing this only on Firefox).

We'll work to resolve this issue in a future release. If you're client requires a more immediate fix, I recommend opening a case with Support (the bug is SCR128155 for your reference).

Note that this is only part of the problem however. PDFs should have a mime type of 'PDF file' or 'Adobe Acrobat Document (.pdf)' if the machine has Adobe installed. Whatever is generating this PDFs is not correctly setting their mime types. This will lead to unpredictable behavior in general with applications that use the file. I would double check with your client to see where they files are coming from. If they are being generated by a Laserfiche product, please let us know so we can resolve it.

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replied on June 15, 2015

Thanks I will check again but is hard because people who create and upload files are in a lot of places over the country... 

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replied on July 6, 2015

My client is getting this when they select checkout through Web Access 9.2.0. Has this been fixed?

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replied on July 6, 2015 • Show version history

Hi Laurie, I solve the problem but I'm not sure if I did it rigth way.

 

I found that the migration utility changed mime tyes table. Old one has 200+ entries. Now got 18. Then I check toc table. Now documents has here its type and the application that opens it. So I discover that not all documents has here that info right. 

 

So I update the table with the correct values. 

By example

colum edoc_ext in toc table value pptx must have 

 

application/vnd.openxmlformats-officedocument.presentationml.presentation

 

value in colum edoc_mime

 

If you need more details I will be glad to provide you with it. 

 

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replied on June 13, 2024

We've got this exact issue in Web Client 11 update 8. Was there ever a resolution to this?

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