Question

Quick Fields RCP Server is Unavailable

Quick Fields

Updated June 18, 2015

asked on June 12, 2015

I referenced this article at first:

https://support.laserfiche.com/kb/1012640

We do run Trend as an anti-virus in our company, but knowing that it could potentially cause scanning issues we uninstalled it from that machine because it is a designated Laserfiche scanning station. There is no "real time protection".

The session I'm having trouble with only gives me the RCP error when it's on a different user profile. I may be missing something as far as permissions/authentication goes. What would cause the RCP error to happen in one user account, but not another when they're using the exact same Quick Fields session?

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Replies

replied on June 12, 2015

What are you doing when the error occurs?

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replied on June 16, 2015

I'm simply opening Quick Fields, and the client crashes when loading the scanner drivers, and gives me the RPC server is unavailable message. I made sure the local user has administrative rights and it's set up the same as far as I can tell. I'm just lost on what is different about this profile vs. the identical session it works on.

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replied on June 16, 2015

What is the scan engine in this session? Is it the same in the working one?

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replied on June 16, 2015

ScanConnect is the one I'm trying to use on both accounts. It works just fine on the usual local account, but it crashes on the newly created local account. Same permissions, same session, same machine, same Quick Fields license. Is there a certain way you have to choose ScanConnect for the first time in the session?

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replied on June 16, 2015

I found a workaround. If I start Quick Fields via the main Laserfiche client, it doesn't crash. This is the only way I was able to open Quick Fields without it crashing. I'm guessing there was some sort of driver conflict that would not let me go straight into the independent Quick Fields client....

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replied on June 16, 2015

I'm sorry, it's not very clear to me what you're doing. Quick Fields can't be started from the Laserfiche Client. Are we actually talking about Laserfiche Scanning?

At first it sounded like you're opening different Quick Fields sessions, but then you mentioned there are different Windows users involved.

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replied on June 16, 2015 • Show version history

Sorry, Laserfiche Scanning must be opened via the main client before the Quick Fields session will open without crashing for first-time users apparently.

There are two different users on the same machine. Each were wanting to use the same Quick Fields session to scan documents into our repository.

The first user was able to scan just fine by going straight to Quick Fields after logging into Windows. The second user followed the same process by going straight to Quick Fields after logging into Windows. When working as it should, you can select the saved session and start scanning, but it would crash on her as the scanner drivers were loading.

The only thing that kept Quick Fields from crashing is first launching the Laserfiche Scanning from the main Laserfiche client - THEN going to Quick Fields. Now it's working fine. I'm not sure if it was a driver conflict or something else between Laserfiche Scanning and Quick Fields that was keeping it from working, but I would like to know the true cause of the issue.

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Quick Fields RCP Server is Unavailable

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