Question

License file does not allow connection to the server (server serial: )

Web Client

Updated June 4, 2019

asked on June 12, 2015 • Show version history

Can I have a help.I am not able to log in into laserfiche web access I am getting this error"License file does not allow connection to the server (server serial: )" and I am using the valid Key.

Thank you

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Replies

replied on June 12, 2015 • Show version history

The message you are getting is an accurate message. The key may be good but the Laserfiche server you are trying to use with Web Access is not meant to be connected to this Web Access install.

One more thing, please make sure that the LF server you are actually trying to connect to is working and you can log into it using the LF client before you connect to it with Web Access.

If you need help with sorting this out, please open a case with Support.

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replied on June 16, 2015

Thx for your help. it is now working

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replied on June 4, 2019

What did you do to sort it out

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replied on June 4, 2019

This error occurs when you activate Web Access with the wrong key, usually a solution provider key on a customer's machine or the other way around. The fix is to reactivate using the correct key.

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License file does not allow connection to the server (server serial: )

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