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Question

Question

Excel 2013 crashes

Laserfiche
Updated September 11, 2019
asked on June 9, 2015

When a user drags and drop an excel file into the Laserfiche client. Excel 2013 will crash. Please note that Excel 2013 is closed when the excel file is imported into Laserfiche. The Laserfiche client we use is version 9.1.1.486.

Also if the Excel 2013 add-in was used to save the spreadsheet into Laserfiche, no errors are returned.

Has anyone seen the same issue or know how to resolve?

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Answer

SELECTED ANSWER
replied on June 9, 2015

This is a known issue that appears to be related to specifically using Excel 2013 and while generating text for new documents. You can continue working around the issue by using the Office Plugin to save the file into Laserfiche or you can try using Excel 2010 or turning off text generation for new documents in the Laserfiche Client.

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replied on June 10, 2015

Do you happen to know if this is going to be fixed in a newer or future version of Laserfiche?

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replied on May 6, 2016

It appears this is fixed in version 10.1

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Replies

replied on May 4, 2016

We've noticed the same issue with a client using Excel 2016. They are on LF version 9.1.1.548. 

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replied on September 11, 2019

Hi Sierra,

I know that this was a old comment but how did you resolved the issue with Excell crashing when the program was closed.  we have version 9.2.0.343

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replied on October 13, 2016

I've got users experiencing this issue with Excel 2013 and version 10.1.1.254. Is there a hotfix or applicable solution to this issue?

 

Best Regards, 

Hunter

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replied on October 13, 2016
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replied on September 11, 2019

Hunter,

Are you saying that the fix you included will resolve the issue when importing Excel docs that the Excel program will not crash?

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