Question

Slow Search By Template

Laserfiche Version 9 Search and Retrieval

Updated September 16, 2015

asked on May 28, 2015 • Show version history

I've noticed that when I choose to search by template, the search will take a few minutes to complete, but when I do a search by field (using the same field and value) it takes less than a second.

Field Search:

{[]:[Email]="mail@mail.com"}

Template Search:

{[Template]:[Email]="mail@mail.com"}

I'm in the beginning stages of implementation, so there are only about 10 records in Laserfiche total. Also, there appears to be no resource issues on the server.

What is going on and is there anything that I can do to fix it?

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Replies

replied on May 28, 2015

What version of the Laserfiche Server and Client do you have?

This certainly isn't normal. You might want to talk to your reseller about opening up a support case, so we can look at your scenario in more detail.

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replied on May 28, 2015

Client/Server Version 9.2.1.562

I'll see about getting a support case opened up, just wanted to throw this out on the board as a sanity-check.

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replied on August 3, 2015

Hi,

I am having the same issue but only on one of our clients. We are using 9.1 SP2

We search for a field with a date and it takes seconds.

The same search but from the template search takes about 10 minutes.

Did you ever got it fixed?
Thanks

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replied on September 2, 2015 • Show version history

Hi,

I have a similar issue with a customer who performs field searches. When searching on a single field, results return lightning fast. However, when including a 2nd field, which is supposed to return less results as well, the speed of the search is very slow.

The result returns 1 single entry either way. Including the 2nd field means the search takes 2-3 minutes before returning this single entry.

Any thoughts on this before I open a case?

Running LF 9.2.1.562 and SQL 2014

Thanks

Sheldon

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replied on September 16, 2015

Has there been any resolution with this issue? I have a customer with the same problem.

Thank you

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Slow Search By Template

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