Question

Save to Repository service task stuck in progress

Forms Version 9

Updated May 11, 2015

asked on May 8, 2015

I’m relatively new to Laserfiche Forms. I've created a form to test and learn. I have the form selected to save to Laserfiche as a TIFF. I published, filled out and successfully submitted the form. If I select to have the form saved to the Repository upon the submission of the form, it does so without problem. However, I’ve configured it to instead save to the repository via a service task upon a successful approval. Now that step just sits there listed as “In Progress” and won't proceed. For the Repository Profile I’m using a user account which successfully verifies.

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replied on May 8, 2015 • Show version history

Hi Andrew,

I first wasted time looking in the event viewer for the Forms server before realizing it was the Laserfiche server events I needed. There I was able to determine what caused the holdup. A particular template field had specific constraints for the data entered, but I hadn't applied those constraints to the corresponding field within Forms and was just entering in random digits for testing. Needless to say, it's now resolved. Thank you very much for your help!

Thanks,
Michael

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replied on May 11, 2015

Hello Michael,

No problem! Glad to hear you were able to resolve the issue!

Regards,

Andrew

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replied on May 8, 2015

Hello Michael,

If you go to your Forms > Forms Business Process > Results > Issue instance, at which task is it stuck in progress?

It should look something like this

Regards,

Andrew

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replied on May 8, 2015

Hi Andrew,

Thanks for your reply. It's the service task set to save the form to the repository that's stuck in progress. It shows the status for that as Suspended. If I click on the Retry arrow, it tries, but then switches back to Suspended.

Thanks,
Michael

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replied on May 8, 2015

Hey Michael,

Alright if you go into the Event logs > application, it should show the details there. that will give you more details at exactly where it failed. Usually in these instances, it should be that your "Save to Repository" task was not configured correctly. It may be that the account you're using for the repository profile, may not have enough rights to save into the repository.

Hope this helps.

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Save to Repository service task stuck in progress

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