Form submissions stuck in an "in progress" state

asked on May 7, 2015 • Show version history

8 of the 9 forms do not have a suspended task. When I retry the 9th form, I receive the error: Laserfiche Forms encountered an internal error. Please try again.

Currently running: Laserfiche Forms Version 9.2.1.1069

After inspecting the logs, how can I fix this "Resume ID" issue?

Log Name: Application
Source: Laserfiche Forms
Date: 5/7/2015 8:15:13 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: *********
Description:
5/7/2015 8:15:13 AM | Session: iuswvg4nlzmkvjmlo0tbs1jg
User: MVC\LaserficheServices
URL: /Forms/BusinessProcess/RetrySuspendedServiceTask
Message: The resume ID (83dc8ceb-4f86-4b3b-bc0e-ce1017f4dafa) is invalid.
Stack trace: at Laserfiche.Forms.EntityModels.cf_bp_worker_instnc_to_resume.CheckArchivedTask(IEntityContext appContext, String resuemId)
at Laserfiche.Forms.EntityModels.cf_bp_worker_instnc_to_resume.TryClaimWorkerInstanceToResume(IEntityContext appContext, String resuemId, Nullable`1 userId, cf_bp_worker_instnc_to_resume& workerInstance, InstanceToResumePreLoading preLoadingMode)
at FormsModel.DomainServices.TaskRetryService.CheckAndResume(String resumeId)
at E_Forms.Controllers.BusinessProcessController.RetrySuspendedServiceTask(Int32[] instanceIdList)
at System.Web.Mvc.ActionMethodDispatcher.<>c__DisplayClass1.<WrapVoidAction>b__0(ControllerBase controller, Object[] parameters)
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<BeginInvokeSynchronousActionMethod>b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass48.<InvokeActionMethodFilterAsynchronouslyRecursive>b__41()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass48.<InvokeActionMethodFilterAsynchronouslyRecursive>b__41()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass33.<BeginInvokeActionMethodWithFilters>b__32(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.<BeginInvokeAction>b__1c()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)

0 0

replied on May 7, 2015

Actually, after taking a closer look, 8 of the 9 are 'Save to Repository' and 1 is 'Laserfiche Workflow'

0 0

replied on May 7, 2015

If the instance is terminated, you cannot retry it.

If the instance is suspended, you can retry it. Please check the setting of your save to repository service task, and see the detail error message associate with it. Please check whether Laserfiche Forms Routing service is up and running.

0 0

replied on May 7, 2015 • Show version history

That't the strange part... They are neither Terminated or completed. They're showing up as 'In Progress' without any suspended tasks.

And now newer submissions are being stuck with Suspended tasks. I went ahead and retried them. The newer submissions completed without incident.

Oh, and the Forms Routing service is running.

0 0

replied on May 7, 2015

We just restarted the server and the issue is still present.

0 0

Question

Question

Form submissions stuck in an "in progress" state

Replies

Sign in to reply to this post.