One of my client pc is getting this error message?
I've reinstalled the application but the problem persists. Any thought?
As an FYI to other readers of this thread, Derek's VAR confirmed to us that uninstalling, deleting the LF client installation folder then reinstalling resolved the issue.
I got the problem resolved. Uninstalling and re-installing the software did not work so after uninstalling the software I deleted the folder out of the program directory. Also removed the registry entries and reinstalled the application.
I'm having the same problem with one user on a 32-bit Windows 7 machine. I have considered deleting the directory and registry keys, but kept it as a last resort. I was hoping not to have to, but it's better than a crashing client. Maybe Laserfiche can release a hot-fix soon? :)
The issue is generally a machine specific issue. The files that are in the directory and the registry keys will be put back when you reinstall it. You should therefore do that.
Try deleting just the client installation directory. You can skip the registry keys. Most of the time, that is enough to resolve the issue.
Uninstalling the MS Office Add-In seems to be a quick fix.
Daniel, the behavior you are getting is usually different from the one Derek is getting. You want to check the Office and see if you have add-ins (In Word, Options > add-ins > Com Add-ins) and determine which are active. If you have add-ins that are active but don't apply to the version of Word you are on, you should turn those off. You can then keep using LF Office integration with the LF client instead of having to remove it completely. If it remains an issue, please talk to your Var and have them open a case with Support so we can explore the matter further.
That's a great alternative, thanks!
An Additional piece of information. I also deleted all Laserfiche registry keys, rebooted the workstation and then reinstalled.
Michael,
What is the current version of the client that you are installing and the OS of the machine? Was this working fine before? Was it due to a recent upgrade of the client?
It was working fine till the last update. Client box is running Windows 7 32bit with 9.0.2.671 of the laserfiche software.
Do you know what they are doing when they get the error?
Is the issue machine specific?
I get the same error about 2 times a day I am on version 9.2.1.562 Windows 7 Professional SP1 32 bit. There isn't really a certain time that this happens, sometimes it is opening a document, sometimes just updating metadata fields. Everyone else in my office is on a version lower because I test out the upgrades before upgrading anyone else and they haven't reported any issues. When I was on the previous version I didn't have any issues either, it has only started happening since he upgrade.
This is what the event viewer shows
Faulting application name: LF.exe, version: 9.2.1.562, time stamp: 0x54efddd9
Faulting module name: LFMetadata92.dll, version: 9.2.1.540, time stamp: 0x54e33ed6
Exception code: 0xc0000005
Fault offset: 0x000cce0c
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
I have a client having this same issue. I did uninstall removed all laserfiche folders and reg files, rebooted. Added Laserfiche to virus exception list and still Laserfiche stops working. Laserfiche Client 32-bit has stopped working.
Please open a case
Derek, please open a case with your VAR so we can investigate the matter further.
Sure thing Raymond. Going hearing from you again.
same as Derek Podesta posted.
Hi Michael.
We will post the resolution, if any, to this issue once we have gone through the troubleshooting process in the case.
Alternatively, you can contact your VAR and open a case for your company as well so we can troubleshoot with your site as well.
I have a client experiencing a similar issue, but with a different faulting module name.
Faulting module name: mfc110u.dll, version: 11.0.60610.1, time stamp: 0x51b50f28
Interested to know if there has been a resolution.
I will try this on my workstation and update this post with the results.
If that does not address the issue, please speak with your VAR. We had asked him to get the Crash dump (procdump) of the event but never heard back from them.
Derek, I supplied the screenshots you sent of the crash dump event on May 18th. If you have the actual file then please email it to me and I'll update the case.
Permitanme comentarles que desinstale al antivirus AVG y funciono
/
Let me tell you that you uninstall the AVG antivirus and run
Did anyone find a solution to this issue? It is machine specific and seems to only happen when the user is working with sticky notes, and only happens intermittently.
This is the error I get:
Faulting application name: LF.exe, version: 9.2.1.673, time stamp: 0x56cf9fcf
Faulting module name: LFImage92.dll, version: 9.2.0.313, time stamp: 0x541c1f8e
Exception code: 0xc0000005
Fault offset: 0x0000e780
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
Any help is greatly appreciated.
Your issue is a bit different. For the other issues reported in this thread, their resolution was uninstalling, deleting the LF client installation folder then reinstalling. If that does not resolve it for you, please open a case with your VAR so we can go through further troubleshooting steps.