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Question

Public Portal Processor.

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Updated April 23, 2015
asked on April 23, 2015 • Show version history

Im having an issue with Public Portal Available Processor is not updating after I update the license file on the LF server. Ive added it to the license file from the license server as one available processor but when I save the file and move it to the Laserfiche server file and then restart the service it fails to reflect the available processor. Is there a way to verify the license file has the required information in it?

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APPROVED ANSWER
replied on April 23, 2015 • Show version history

So using the License Manager or Directory Server, you added a Public Portal CPU to a Laserfiche Server application instance, generated a new license file, placed the new license in C:\Program Files\Laserfiche\Server, restarted the LFS service, but it's not reflecting the Public Portal CPU?

You should be able to open the license file in any XML reader and can see if the Public Portal is listed there. If you need further assistance, please open a support case and provide a copy of the license file.

 

*Edit 5/1/2015*

The issue turned out to be that the customer has a single processor public portal license, but their Laserfiche Server computer has more than one processor so the public portal licensing wasn't being used. In this situation, the customer can either change their Laserfiche Server to one with only one processor or they would need to purchase a dual processor or multi processor public portal license.

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