Question

Dynamics GP 2013 and Laserfiche Connector

Connector

Updated April 12, 2016

asked on April 17, 2015 • Show version history

Hello,

Has anyone had success using Laserfiche Connector with Microsoft Dynamics GP 2013? I am using the connector test utility but can seem to target the actual fields. Any suggestions would be helpful as we are considering this product.

Thanks!

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Replies

replied on April 19, 2015 • Show version history

Hi Cliff,

Logs from TestUtility would be helpful for us to looking into the issue. You can submit the log files through Support, or through the test utility submission form located here: https://secure1.laserfiche.com/Forms/LfConnectorAppTests

We've also updated the Connector engine and test utility since the release. We don't have a new release yet, but Support will be able to provide you with an updated version of the utility if that turns out to be necessary.

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replied on April 29, 2015

i have submitted the files as requested.

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replied on April 29, 2015

Hi Cliff,

We looked into the files you have submitted and there are definitley some controls, such as combo box, button. But we don't know the details such as the information that you want to retrieve from the application. Could you please attach a screenshot as well as the information you are intetested so that we able to find out why it doesn't work for you? Thanks!

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replied on May 14, 2015

I have attached an image. It seems you can't select the voucher text field or any field that is in the red box.

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replied on May 14, 2015

Hi Cliff,

If you haven't done so yet, I'd definitely suggest you try with the latest (9.0.1) version of the Test Utility, which is now released. We fixed some compatibility issues that look like what you are showing here, where the entire frame would be highlighted and you couldn't actually get inside it.

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replied on May 15, 2015

Hi Justin,

This was using the latest version of the test utility. I would like to troubleshoot this further next week. Do you have any other options for us to try?

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replied on May 20, 2015

I have the software now. I am still unable to select within the pane to get to the field. Can you suggest anything else to try?

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replied on May 20, 2015

do I need to create a support ticket to get this taken care of?

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replied on May 20, 2015

Hi Cliff,

At this point that's probably the best bet. It sounds like we'll need to look closer at the specific application information and identify if there's a comaptibilty issue so it can get addressed.

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replied on May 21, 2015

Justin,

what is the best avenue for this? I don't have premium support. what do you suggest?

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replied on April 12, 2016

Hi Cliff,

Just wondering if you manage to resolve this issue.

If yes, what was the fix?

I'm having a similar issue but with MS Dynamics GP 2015.

Thanks

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replied on May 21, 2015

Sorry Cliff, I should have double checked. The general procedure is to contact your VAR about opening up a support ticket. They'll work with you on it.

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Dynamics GP 2013 and Laserfiche Connector

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