Question

Scanning/storing in Webaccess = SLOW

Web Client Scanning

Updated April 15, 2015

asked on April 15, 2015

I have a client complaining that scanning into Laserfiche has slowed down in recent months. Their upload speed was 0.73MBPS. Storing 7 black and white pages from scanning took 10 MINUTES with OCR on standard. We have tried all the standard stuff like turning antivirus off. They have no firewall.

Two questions:

1. Have you had extra slow storing from scanning to WA? (Storing a pdf was 20-30 seconds)

2. What is a reasonable minimum upload speed to recommend? 2MBPS? 10MBPS? I know LF has not official recommendations but what have others experienced? This is a one user home office. Otherwise light internet use.

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Replies

replied on April 15, 2015

Is the issue machine specific or user specific? If you reboot the problem machine, login with a different windows/LF account, do you get the same slow behavior?

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replied on April 15, 2015

Are you storing immediately? How long does it take if you OCR first, then click Store?

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replied on April 15, 2015

What is the size (either physical size or pixel size) and the DPI (resolution) of the pages scanned?

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Scanning/storing in Webaccess = SLOW

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