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Question

Runtime 9.0

Laserfiche
Updated April 7, 2015
asked on April 7, 2015

We are having issues with a customer who has 9.2 and is using LincDoc and we are being told that we need to install the Runtime 9.0 so that the 9.0 dll's are available for LincDoc to use.  The customer does not own the SDK nor should they have to to use this product, but I'm wondering how do I get the dll's or the Runtime for version 9.0?

 

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APPROVED ANSWER
replied on April 7, 2015 • Show version history

It seems that LincDoc didn't distribute the SDK runtime with their integration (or use merge modules if they wrote their own installation package). Instead, their integration depends on the libraries from having the Laserfiche Client 9.0 application installed.

Please have the makers of LincDoc review the Laserfiche SDK 9.0 documentation, particularly the section titled "Distributing Your COM/.NET Applications" in which it states

The SDK installation includes a runtime installation package (LaserficheSDKRuntimeInstaller.exe) that you can distribute with your SDK application. This .exe file installs the necessary runtime components to run a Laserfiche SDK program, but does not include any of the development extras, such as the merge modules, documentation, and sample projects. You can distribute this .exe for both 32-bit and 64-bit applications. The package will detect the computer architecture and install the appropriate files.

There's also a section about using merge modules if they had created their own installation package.

The Laserfiche SDK also includes merge module files for all the necessary Laserfiche components if you wish to manually create custom installation packages. Add the appropriate merge module to your custom installation package to distribute the necessary Laserfiche components.

They should be able to provide the runtime installation.

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replied on April 7, 2015

So Alex, I cannot get those files?  LincDoc seemed to claim that they've never had this issue before and other VARS have no issues getting the proper .dlls.  I tried to explain that you can't just download the Toolkit because we want to...you need to purchase it, they seem to think that all the other VARS must have done that.

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replied on April 7, 2015

We cannot just provide the SDK Runtime outright. For now though, if you are unable to get the SDK Runtime from the developer of the integration, then another option would be to revert back to using the 9.0 Client on the workstations that require using the LincDoc integration.

Note that someone from our PDP group will be reaching out to you and LincWare in the next day or so to further explain things as needed.

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replied on April 7, 2015

Thanks Alex.  I think LincWare is going to provide the necessary files for me as I let them know your response.

 

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