Question

Make sure the issuer is in the Trusted Root Certification Authority error in Workflow Admin Console

Workflow

Updated June 8, 2015

asked on April 7, 2015

Hello,

I am trying to add certificates for several employees in our Workflow Admin console. I want to use them in a few workflows that I am working on. When I try to add them I get the following error.

In the pane on the right you can see my Trusted Root Certificate folder with my GGS Information Services CA listed. That is the CA that created my digital signature certificates which are also installed on this server. Why won't it add my certificates?

John

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Replies

replied on April 8, 2015

Anyone?

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replied on April 8, 2015

I can't tell from your screenshot, is the GGS Information Services CA certificate valid? Are you trying to import that same one into Workflow?

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replied on April 8, 2015

Miruna

Yes it is valid

I am trying to import the pfx for my end user that needs the sign document process in workflow setup for. This is her cert and as you can see it is valid also.

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replied on April 15, 2015

I'd also double check under the Certification Path tab to see if the entire path is "trusted". Check that there are no issues there.

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replied on May 27, 2015

John,

Were you ever able to resolve the issue? I am getting the same error message and have ensured that my certificate is valid.

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replied on May 28, 2015

I was never able to resolve this. I would love to get this fixed...

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replied on May 28, 2015

John, could you show screenshots of the Certification Path tab of each of the 2 certs?

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replied on May 29, 2015

The certificates live in the certificate folders that are currently expanded. I have tried to place them in several paths. The CA is in the trusted root the users cert is in the personal certificate folder.

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View 2 previous replies

replied on May 29, 2015

I mean, when you right-click on the cert to get its details (like the 2 screenshots above), one of the 3 tabs says "Certification Path". Could you check that tab and describe the contents (or better yet, show a screenshot of it?). The error you described could be due to an issue which would be reported on that tab (though I suppose it could be other things as well). It's worth checking it out tho.

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replied on June 1, 2015

Ok here are the screens.

Employee certificate

Here is the CA certificates information.

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replied on June 8, 2015

Sorry to take so long to get back to you. I can't spot anything from the images above that would cause issues here. I'll check with my colleagues to see if maybe they have an idea.

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replied on June 8, 2015

John, can you add the certificates manually to the Local Computer's "Workflow Store" and see if they appear in the Workflow Admin console? That's basically what Workflow ends up doing anyways, after the Verify check.

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replied on June 8, 2015

Hi,

Thank for the feedback. I managed to resolve this by manually adding the certificate into the Trusted People folder using the MMC Certificate snap in on the server.

It then accepted the certificate

Thanks

Ian

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replied on June 8, 2015

Hi all,

Did anyone find a solution for this?

I have installed my certificate on my notebook on a local install of Workflow but no luck on the Server system. Not sure if its a Group Policy on the server

Thanks

Ian

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Question

Make sure the issuer is in the Trusted Root Certification Authority error in Workflow Admin Console

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