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Question

Adding Participants to Forms

Forms Directory Server
Updated May 27, 2015
asked on April 2, 2015

Hi there,

 

I'm installing a new forms server with the portal.  I see in Directory Server on the summary page that I have a bunch of authenticated participants available with 0 being used, and a forms portal, but when I install Forms and point it to the Directory Server it always says 0 Participants Available (though it does see the Forms Portal license).  I've tried to re-activate with the license key which is successful, but still comes back with 0 participants. I've even gone through the install but I end up with 0 Total Participant Licenses so I can't assign any to anyone.

It's weird because Directory Server does show me a bunch available.  We don't seem to be having any other issues with license counts.

Am I missing something? 

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Answer

SELECTED ANSWER
replied on April 2, 2015 • Show version history

To follow up: a fix has been made, and if you try to renew your master license in about an hour and a half, it should work.

Note that this should not be an issue with licenses in general; the number of problematic licenses appears to be very small and the known problematic licenses were fixed simultaneously.

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Replies

replied on April 2, 2015

Hi Shaun,

I see an issue with your Rio master license that is preventing Forms from knowing about the authenticated participant licenses available. I will update this thread after the matter has been resolved.

Regards

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View 1 previous reply
SELECTED ANSWER
replied on April 2, 2015 • Show version history

To follow up: a fix has been made, and if you try to renew your master license in about an hour and a half, it should work.

Note that this should not be an issue with licenses in general; the number of problematic licenses appears to be very small and the known problematic licenses were fixed simultaneously.

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replied on May 27, 2015

I have updated my master licence this morning and the advanced options still does not show up for me. What the?

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replied on May 27, 2015

Open a support case and provide a copy of the new master license that was downloaded. We need to confirm the validity of the license file.

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replied on May 27, 2015

Ok, I will get a copy of the original order and send it in with the master license. Assuming the order looks correct once I see it.

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replied on April 2, 2015

To assign participant licenses in Directory Server, you need to click on "Advanced Options"

You should then see the following:

 

If you don't see that when you click advanced options, please let us know. If you do see that section, does that work?

If not, I've two more questions for you:

  1. What exact version of Directory Server are you using?
  2. Are you using the "Organizations" feature?

 

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replied on April 2, 2015 • Show version history

I was able to reproduce this using Forms prior to 9.2.0 (which is when Directory Server was released). However, though the available shows as zero, it is able to correctly register any number of Authenticated participants up to your total available, and will include them in the license that it generates. If you type a number that is too high, you'll get an error message when you click next. It's not as convenient as in Forms 9.2.0+ where the display is correct, but you should still be able to license your Forms as you need.

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replied on April 2, 2015

Hmm.  I'm running Forms 9.2.1 (and DS 9.2), and when I try to add anyone (even a single user) I get a 'not enough licenses' message so I'm guessing it's something else on my end.   I actually upgraded from License Manager 8.3 to DS 9.2 today to see if that would fix it since it wasn't working on LM 8.3 either, but evidently the issue persists.

 

 

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replied on April 2, 2015

Just to confirm, did you actually allocate the authenticate participant users to the Forms Portal instance? They can't just exist on the license server, they also have to be assigned to the individual instance. It's like how repository named users work if you've done anything with that. Anyway, it wasn't 100% clear from your posting whether you had done that or not. 

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replied on April 2, 2015

Hey Justin, that sounds like what the problem is, but I can't for the life of me figure out where to do that. If I go into the Applications area on DS and go to the Forms instance, I see that it has 1 Forms Portal assigned but I don't see anywhere to assign the participant licenses.

 

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replied on April 2, 2015 • Show version history

Hi Brianna,

 

I do not have that button on my forms screen, neither on the Edit version (below) or I tried registering a new instance of forms but it doesn't have that button either.  I'm running Laserfiche Directory Server 9.2.0.567.  I am not using the Organization feature, everything is assigned to '(Root)'.

 

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replied on May 27, 2015

Same problem. If the option is not there to begin with how will updating the master license help. 

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replied on May 27, 2015

The issue for the OP was that their master license was missing a flag for the Forms product to use authenticated participants so that's why after we addressed the issue, the license database needed to be updated with a new master license.

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