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Question

Problems Working With Drafts in Browser on iPad

asked on April 1, 2015 Show version history

We are encountering a problem with forms that have been saved as drafts. After the employee saves as a draft they get their email with a link to go back and finish the draft when they are ready. At this point, they are usually carrying around their iPad getting signatures from employees before the form is submitted. So they click on a link from their email and that takes them to Forms through the browser (safari). Once the draft comes up, it comes up in a modal popup. The problem is that you cannot scroll through the form at this point. I was under the impression that Safari was supported. Is that correct?

The idea of using the mobile app does not work very well in our situation as supervisors may be saving dozens of forms as drafts at a time and since Drafts are not named so you can determine who a specific form was for, it is not very useful for them to use. With the emails, we can input the employee's name in the subject and body of the email so it is easy to determine which form they need to select when they go to an employee.

EDIT: Same issue when using Chrome on the iPad as well.

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Replies

replied on April 1, 2015

We are using Forms 9.2.1.1069.

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replied on April 8, 2015

I tested on Ipad mini with IOS 7.0.4, the resume draft page can scroll well.

I saw you said "Once the draft comes up, it comes up in a modal popup." Can you check if the page link is like "FormServer/Forms/form/resume/1/2"? The draft should not be in popup if resume from email link. It's in popup when accessing from inbox draft page.

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replied on April 8, 2015 Show version history

I apologize, I mixed up some details. When clicking on a draft link from an email, it works correctly.

When logging into the website on the iPad and then going to Inbox-> Drafts and selecting a draft, it comes up in a modal popup that does not scroll. Below is a screenshot. I'm not sure why the interface is different depending on if you're coming from an email or going directly to Drafts. I would think it should be the same.

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replied on April 8, 2015 Show version history

I did a test on the resume draft from inbox page, the scroll can work on safari/chrome on Ipad mini with IOS 7.0.4, but won't work on safari/chrome on Ipad2 with IOS 8.1.1 or IPhone6 with IOS 8.1.1.

I guess it's issue related with IOS8, can you please share us your Ipad and IOS version? Thanks.

I'll report this bug and check it fixed in Forms 10.

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replied on April 9, 2015 Show version history

iPad 2 with iOS 8.2 model #A1395. We would greatly appreciate it if this could be fixed in a minor release before version 10 becomes available.

EDIT: I just updated the same iPad above to iOS 8.3 and get the same result. I also noticed that it looks like it is scrolling the page behind the modal popup.

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replied on April 9, 2015 Show version history

The problem is also present on an iPad Mini model #A1432 with iOS 7.1.2.

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replied on July 16, 2015

This is a huge problem for us as well. Several of our customers rely on the draft feature and they need to be able to fill out their drafts on their iOS 8 devices. Waiting until Forms 10 is not an option for us.

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replied on July 17, 2015

Hi Blake,

Did you turn on the responsive layout for the form?

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replied on July 17, 2015 Show version history

This isn't related to the responsive layout option. It seems to be a webkit bug. Bootstrap modals are among the many framework components that are affected. See here.

Unfortunately we haven't been able to get any of the solutions listed there to work with Forms. I'll update this thread if we make any progress.

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replied on November 7, 2015 Show version history

I fixed it. Do the following, preferably after business hours and/or when you can be reasonably certain no one is using Forms:

  1. Go to C:\Program Files\Laserfiche\Laserfiche Forms\Forms\Partials and make a backup of _FormIframe.html, then open it in a text editor.
  2. At the end of line 5, change "overflow-y:hidden" to "overflow-y:none".
  3. Go to C:\Program Files\Laserfiche\Laserfiche Forms\Forms\Views\Home and make a backup of Inbox.cshtml, then open it in a text editor.
  4. On line 466, remove the "scrollable" class from the div element, so that it only has the modal-body class.

 

Recycle your Forms app pool on IIS, and scrolling should now work when you have a draft open on your iOS device.

Note: When LF 10 comes out, these will most likely be overridden, so (unless Laserfiche has fixed it) you'll have to implement the changes again.

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