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Question

Scanned doc clears metadata Workflow populates

Workflow Scanning Version 9 Capture Integrations
Updated March 31, 2015
asked on March 31, 2015

I am using an integration that was designed by Tyler/Eden using the SDK Toolkit. I attach Laserfiche entries to Eden using it. Before you suggest I take the issue up with them, hear me out ! :) Besides, I will get no real help from them on matters like these.

When I scan to add a new document, a 'pageless' new entry is created and opens. Then the scanning interface opens. My issue is that scanning pulls the metadata from the original document. In the first few seconds when the entry is created, Workflow adds more metadata to the original entry. When scanning is complete, the first version of the metadata clears out any of the fields that Workflow populated.  

I dug around the Scanning options looking for a setting, but found none. Any suggestions on how to NOT overwrite metadata in an entry with what exists in Scanning?

I am running version Avante 9.1.1.

Thank you in advance!

 

 

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Answer

SELECTED ANSWER
replied on March 31, 2015

I resolved the issue with a workflow that waits to populate metadata until the wait condition (pages > 0) is satisfied. 

So far the only cost is about 100 ms.

 

I still sense that the metadata overwrite seems a little 'buggy'. It might be on the Eden end. Any feedback is welcome.

Thanks!

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Replies

replied on March 31, 2015

This sounds like a problem with the integration. It looks like the original creation lock on the document is released, which generates a notification event to Workflow. Your workaround is valid since, most likely you don't want the document processed by Workflow until the user is done with it. I would try changing the starting rule to trigger on entry change events rather than entry creation. That way you don't have to add wait conditions to the top of your workflows.

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