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Question

How Do I Get Past "Access denied. [9013]"

Administration Version 9 Laserfiche
Updated March 31, 2015
asked on March 30, 2015

We have an existing LF9 installation that I am charged with getting to know.  I have installed the Admin and Client and both return "Access denied. [9013]".  I see my regular ID and my admin ID (AD) is listed in the index_user_name table, but neither work.

Is there anything you can do?
 

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replied on March 30, 2015

Are you logging in with "Admin", the built in administrator account? If so the password can be reset from the Trustees table by clearing the password value out. Then access Admin Console to be immediatly logged in and able to change the Admin password.

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replied on March 31, 2015

Thanks Chad.  That worked.

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