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Question

Question

Forms 9.2/Rio - email notifications not sending for form approval (non-licensed users)

asked on March 27, 2015

I have configured a simple test approval form to route a document to the manager. Neither the admin submitting the form nor the manager have named user licenses. In configuring the User Task in the process modeler, I specified the LF user account of the admin staff who would be submitting the form, then attached her email address via the Web Admin Console as directed in the help files. I also included my own user account/email (and I'm an admin and have a named user account). In "Notifications" I checked "Email task participants...". 

 

For testing, I submitted the form and while it shows up in my Forms Inbox, neither myself nor the other staff member received an email notification. 

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Answer

APPROVED ANSWER
replied on March 27, 2015

Hello Donna,

 

From what I can understand, I believe you should be able to address your issue with this link provided. Basically, you will log in as that desired Laserfiche user account into Forms. Then on the top right corner, click the drop down into "Account". Under this section, you will see "Email" wherein you will then place the email address you will like to be associated to this Laserfiche User account. So now when you configure a process to email this specific Laserfiche User, the email will then be sent to the email address that you inputted in the "Account" page. Let me know if this was what you were looking for.

 

Regards,

Andrew 

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