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Question

ODBC connection dropping with specific Windows accounts

Quick Fields
Updated March 26, 2015
asked on March 26, 2015

This seems more like a windows profile issue rather than Laserfiche though I would like to know if anyone has encountered this. Currently the customer has set up an ODBC connection. Every time the machine is restarted or the user logs out the ODBC connection is lost and has to be reestablished after the machine starts up. I tried the same steps with a local admin account though when logging in with this account the ODBC connection remained intact. 

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Replies

replied on March 26, 2015

What product are we talking about? What type of ODBC connection?

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replied on March 26, 2015

The product that the ODBC connection is being used with is Quick Fields. It is an ODBC connection that is pointing to a excel file. There have been two separate cases where the file is on the local drive as well as a network drive. 

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replied on March 26, 2015

What error are you getting? Excel only allows one connection at a time, so it's possible that another user has it open  after the user logs out. It's probably just a coincidence that it didn't happen for local admins.

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replied on March 26, 2015

It gives me an error that the ODBC connection is lost. I then click manage metadata and try to edit the ODBC connection. It is displayed correctly until I click on the button to edit. Once this is done instead of pointing at the network drive where the file is located it points to the root of the C:\.

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replied on March 26, 2015

Can you post the error message and screenshot of where exactly you're editing?

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