You are viewing limited content. For full access, please sign in.

Question

Question

Unable to start Laserfiche Audit Trail Reporting Service

Audit Trail
Updated August 27, 2015
asked on March 25, 2015

I was trying to configure Audit Trail and encountered an error. When I viewed the services running on the application server, I see Laserfiche Audit Trail Reporting Service is not running. When I attempted to start the service, I received an error message that states, “Laserfiche Audit Trail Reporting Service service on [server name] started and then stopped. Some services stop automatically if they are not in use by other services or programs” and the service remains ‘unstarted’. When I look in the event viewer, I see this message:

Service cannot be started. System.TypeInitializationException: The type initializer for 'AuditDBService.Configuration' threw an exception. ---> System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.Load(String filename)

   at AuditDBService.Configuration.ReadFile()

   at AuditDBService.Configuration..ctor()

   at AuditDBService.Configuration..cctor()

   --- End of inner exception stack trace ---

   at AuditDBService.Configuration.get_Instance()

   at AuditDBService.Service1.OnStart(String[] args)

   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

 

I have already tried a repair to no avail.

Laserfiche Product: Laserfiche RIO.

Program: Laserfiche Content Repository Server (64-bit). File/Product Version 9.1.1.486

Environment: Windows Server 2008 R2 64Bit on Service Pack 1(6.1.7601)

Server Type: Virtual

0 0

Answers

APPROVED ANSWER
replied on March 25, 2015

Please try deleting the Config.xml file in the Audit Trial installation directory (by default C:\Program Files\Laserfiche\Audit Trail). Then see if the Audit Trail service can be started. Note that you'll need to go through the Audit Trail Configuration again.

4 0
SELECTED ANSWER
replied on March 26, 2015

There is an issue with the default web site itself then or perhaps related to how it's configured, but since the default web site itself returns an error, then Audit Trail wouldn't be expected to work either.

Please first look into the issue the default web site is having and once that's been addressed, try Audit Trail again.

0 0

Replies

replied on August 27, 2015

Ended up deleting C:\Program Files\Laserfiche\Audit Trail\Config.xml on application server and everything is performing as expected at this time.

2 0
replied on March 26, 2015

Thanks, the Audit Trail service started.

However, when I try to configure it, I get an error message that states the webpage cannot be found.

I am using IE 9 version 9.0.8112.16421 and the URL passed to IE is 

http://localhost/AuditTrailConfig/.

0 0
replied on March 26, 2015

Are you able to view the default web site itself? When you go to http://localhost do you see the IIS 7 logo or do you also get an error?

0 0
replied on March 26, 2015

I get 'The webpage cannot be found'

0 0
SELECTED ANSWER
replied on March 26, 2015

There is an issue with the default web site itself then or perhaps related to how it's configured, but since the default web site itself returns an error, then Audit Trail wouldn't be expected to work either.

Please first look into the issue the default web site is having and once that's been addressed, try Audit Trail again.

0 0
replied on March 26, 2015

Okay. Thanks.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...