I have a question regarding resolve shortcuts. Currently we use TRM, so users don't see the records and only see shortcuts.
If I enabled 'Resolve Shortcuts', when they do a Within Folder search and pick a folder that contains shortcuts (which is all they see) things work perfectly. I understand that this is the use case for this option.
However, often people also do template or field searches and don't use the within folder option. By leaving the 'Resolve Shortcuts' option on, they now get duplicate results - both the shortcuts and the documents are returned. This is rather confusing for the user.
So, am I doing something wrong here or is this just how it works? Perhaps an ideal option would be to have a 'Resolve Shortcuts' option that specifies what types of searches it actually resolves for, I think I would only want it on 'Within Folder' and leave the option off for everything else. Maybe a checkbox on the Within Folder search item that allowed you to toggle it or something. Or perhaps do it the opposite way; allow then to set it to not resolve shortcuts when they do a template/field search.
Trying to explain this to users is complex and having to get them to dig in the options panel everytime they do a different type of search seems silly.
Is there any other ways that I can make this easier? I've tried playing with access rights on the documents but that doesn't appear to fix anything.