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Question

Question

getting error when saving a document

asked on March 20, 2015

Hi All,

i got a user who opens a doc that is already on LF 9.2.0 SP 1 and when saving same, she got the following error below:

 

No response received from the server.

   at Laserfiche.OfficePlugin.UI.ConnectorProxy.ExecuteOperation(String rawMethod, Object[] args, Boolean& autoReconnect, Boolean logArgs)

   at Laserfiche.OfficePlugin.UI.ConnectorProxy.GetFormFieldsNeedUpdate(Int32 templateId, Int32 updatedFieldId, Boolean firstLoadOrTemplateChange, IDictionary`2 fieldValues, Object[] fieldValue)

   at Laserfiche.OfficePlugin.Common.ComponentModel.OfficePluginMetadataService.UpdateFormFields(Int32 templateId, Int32 updatedFieldId, Boolean firstLoadOrTemplateChange, Object[] fieldPreValue)

 

note she had only opened the document for a couple of minutes

We have VDI infra in office and office 2013

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Replies

replied on March 24, 2015

Hey Iqbal,

Go ahead and speak to your reseller and they can open up a support case.

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