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Question

Question

data disappearing

Laserfiche
Updated April 20, 2016
asked on March 20, 2015

hello,

 

i have an excel sheet 2013 where users inserted data into it.

it is version controlled.

we noticed that there are data which are missing, that is, when i looked at a previous version, the data is here, however when opening the document, we do not see the updated one.

any clues

lf version 9.2.0 sp 1 installed on VDI infra

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Replies

replied on March 20, 2015

Hi Iqbal,

 

I've seen this happen before if the user has the Excel sheet open for long periods of time and uses the 'floppy disk' icon to save the document. Using this method to save the document doesn't always update Laserfiche and should never be used. Always use the "Save to Laserfiche" ribbon in MS Office to save Office documents to Laserfiche. Never click save and use the floppy disk save in the top corner.

 

Cheers!

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replied on March 20, 2015

It relates to HOW the user saves the document. If they click the save button or use the floppy disk icon after the connection has dropped, all they will do is update the temp copy. The issue is not with the retrieval of the document.

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replied on March 20, 2015

Hi Chris,

Thanks for the information.

However, my concern here is as below:

@ 5:22 PM yesterday, User A updated an excel document

@ 5:26 PM yesterday, User B updated the same excel document

 

Note the document is under versioning controlled.

 

When User B updated the document, changes made from 17/03/2015 (partly) to 19/03/2015 disappeared.

 

My issue is that data had disappeared for those days but when i looked at versioning, i can see those lost before user B made changes to the document.

 

We have already installed the patch 9.2.0 SP1.

 

After investigation, we conclude that it cannot be the temp files.

 

If i understood well, when there is a versioning controlled on a document, when saving a new version, it saves the document as a new one in the background.

 

If the issue is not with the client, then there may be an issue with the server.

 

That is, when the server is requesting the document, it is not retrieving the correct information

 

any clues

 

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replied on March 22, 2015

Hello Chris

what the probabilities that the connection drops?

or what are the scenarios that the connection can drop?

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replied on March 23, 2015

Hi Iqbal,

 

I've never managed to pin point this, sometimes it can be 5 minutes sometimes an hour when doing my own testing with this. But if you have the document open for long periods of time the connection will eventually drop. Then when the user clicks save it updates the copy in the %TEMP% folder and not in Laserfiche. As part of the user training, you need to stress the importance of never clicking the save button or using the floppy disk in office. If you want to save your document, use the SAVE TO LASERFICHE option within office. Otherwise the users MIGHT lose their work.

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View 18 previous replies
replied on March 23, 2015

Hi Chris,

It's concerning what you're saying.

I would like to get some official response from Laserfiche on this one to confirm if this is in fact some sort of bug that they might or might not be aware of. I have many customers using this method (floppy disk icon) of saving and so far have not had any complaints.

If this is an issue, I'd like to get on top of it for my customers sooner rather than later.

Majority of my customers are on 9.2.

Regards,

Sheldon

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replied on March 23, 2015

Hi Sheldon,

 

Laserfiche kind of mention it here but not in quite the same way.

 

 

https://support.laserfiche.com/KB/1012856

 

From a technical stand point it makes sense what they are saying and I understand why it happens. Checking the documents out to modify them is a bit extreme, but simple user training and education can avoid this. As long as the user knows not to 'save' the document then it will function correctly.

 

Always use the Laserfiche ribbon and "Save to Laserfiche" is the bottom line.

 

I've seen this problem for as long as I can remember, right back to the first office integration (back in LF 8.0.1 if I remember correctly..).

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replied on March 24, 2015

Hi Chris and Sheldon,

I understand both your point of views, however in my case

I have more than 500000 documents and using the check in and out feature is not the default option for us.

I agree with you that we should use the save to laserfiche ribbon but my concern is that i don't have the overwrite existing document feature with it.

i can't afford to put versioning in all my documents because of the space it will occupied at the end of the day.

Is there any option or tweak i need to do to get the overwrite existing document in the save to laserfiche ribbon?

 

thanks in advance

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replied on March 24, 2015

Hi Iqbal,

 

Sadly the only option for now is to utilise document versioning. What I would suggest to do, is to raise a feature request to enable the overwrite existing document within the Laserfiche ribbon.

 

Cheers!

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replied on April 12, 2016

Hi,

Has this feature been updated in Version 10.  I agree that having an "overwrite" option would be very helpful.

Thanks!

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replied on April 12, 2016

This feature has been updated in web access 10 but sadly not in the full client yet. 

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replied on April 12, 2016

The best option would be to enable check out on double clicking (as an repository wide option), so when the user closes the document, LF asks what they want to do.

 

Double clicking & opening office documents has always had these issues since version 7.

 

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replied on April 13, 2016

This is already the case in WA 10. It give you the option to open the document or check it out (open/edit). It's currently a feature request to include the same functionality in the fat client.

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replied on April 13, 2016

Chris,

That's what I meant.

Thanks!

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replied on April 13, 2016

Chris,

Can you please tell me how this option is to be enabled in WA10?

I see in settings Options > open files using WebDav

I however don't see the option of CheckOut?

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replied on April 13, 2016

When you click on an office document in WA10 you get the following prompt:-

 

View means simply open, and edit checks out the document. I don't think this is a toggle on/off option. It's on all the time.

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replied on April 13, 2016

This is only on Windows? I don't see this on Mac.

 

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replied on April 13, 2016

Ah! Not sure about mac. I am testing on Windows.

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replied on April 13, 2016

So my initial comment is right, for Mac it doesn't work that way.

Or it just downloads & you have to upload it again.

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replied on April 13, 2016

Hi Sahil,

 

I've just tested this on OS X El Capitan 10.11.4 using Laserfiche Web Access 10.0.5.275 in both safari and chrome browsers I get the same prompt as I do in windows. So I'm not sure what version of WA you have installed as it should prompt by the looks of things here.

 

Cheers!

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replied on April 13, 2016

That's really interesting, I have the same WA & Safari, but for me it just downloads the document....

can you Kindly tell me what settings you are using...

This is really exiting!

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replied on April 13, 2016

I, like you can't see any options that seems relevant for this. Might be an idea to clear out a selected users Laserfiche attributes and see if the prompt is restored?

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replied on April 13, 2016

Chris,

Can you please post a video of your behaviour on Mac?

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replied on April 13, 2016

Unfortunately not Sahil, I don't have a mac scenario available in our test system, only production, for obvious reasons a video of that might not be the best idea. wink

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replied on April 13, 2016

I understand, will try to reset & tell.

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replied on April 20, 2016

Hi Chris,

I did the reset & it works!

Thanks!

 

However, once you want to check in the document, it doesn't go to the location & asks you to manually find the document, this is really not the way anyone is gonna work, it would have been much easier if it knows where the document is & then just deletes after....

 

Anyways, thanks for pointing it out!

 

Regards,

S

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