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Question

blank LF Pages while Importing pdf using drag and drop

Laserfiche
Updated May 24, 2017
asked on March 19, 2015

I am importing pdf using drag and drop method with convert to LF pages option but it generates blank pages.

My Pdf is scanned in 200 dpi. Other documents with 200 dpi does not have the same issue.

Please check attached file, thanks
 

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Answers

APPROVED ANSWER
replied on May 5, 2015 • Show version history

As an fyi to readers, the issue encountered by Ashish is an SCR (127058).  It is an issue specific to the way they created their PDFs.  If you encounter this issue, we would encourage you to contact Support so we can obtain a copy of the PDFs for testing as well as obtain pertinent details about the issue.

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SELECTED ANSWER
replied on December 9, 2016

It was having issue in LF 9.2. Some PDF files generated from scanner are generating blank pages while importing to repository using drag & drop.

 

We can use TIF as output instead of PDF and the best solution is to upgrade to 10.1.

We did tried both and working fine.

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Replies

replied on March 19, 2015

Hi Ashish,

 

Is it just this particular PDF or does this happen for all PDF's?

Does this happens to all users?

Does this happen on all workstations or just 1?

What are you settings set to under Tools>New Documents>Settings

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replied on March 19, 2015

Thanks for quick reply Chris,

It is not happening with all the files. I am not preserving PDF file, converting to LF Pages while importing to LF. It happens for multiple user and on multiple workstation.

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replied on March 19, 2015

Hmmmm,

 

I'm tempted to think it's something specific with those particular PDF's. I've set my options to the following:-

And I can import PDF's with no issues in both colour and B&W.

 

I would open a support case with Laserfiche and provide the PDF's to them so they can troubleshoot this further and work out what specifically is causing this.

 

To workaround this for now try changing the following:-

See if that helps!

 

Cheers!

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replied on March 19, 2015

A case has already been opened for this issue. The thread will be updated with the results of the case when we have it.

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replied on March 20, 2015

Thanks for quick reply. I had already opened the case as well. I tried the same PDF with 300 DPI and it worked but my client has most of the files scanned in 200dpi.

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replied on March 20, 2015

As was mentioned in the case, we will need you to provide a copy of the PDF that has this issue.

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replied on May 7, 2015

Snapshot virtual printer option is not working. Instead of that: open pdf, file > print using Laserfiche snapshot and store to repository generates the pages for all DPI's file without problem.  Still it has the issue to read the barcode when I reprocess the documents.

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replied on September 30, 2015

Ashish, did you ever get a resolution here that worked well? I'm running into the same issue, talked with support yesterday, snapshot isn't an option for us here

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replied on January 6, 2016

We have a client that's having the same issue.  Any updates to the SCR???

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replied on January 6, 2016

Assuming its the same issue, it is resolved in LF10

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SELECTED ANSWER
replied on December 9, 2016

It was having issue in LF 9.2. Some PDF files generated from scanner are generating blank pages while importing to repository using drag & drop.

 

We can use TIF as output instead of PDF and the best solution is to upgrade to 10.1.

We did tried both and working fine.

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replied on May 24, 2017

I am using v. 10.1.0.151 and I am having this issue with a PDF, it was working fine until today so I don't want to change a bunch of settings. It is a PDF received from an external source, so it is hard to know how it was originally created. 

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