Question

Is there a location where e-mails get stored from Workflow?

Workflow Version 9

Updated March 19, 2015

asked on March 18, 2015

Is there a temporary location that the e-mails that workflow sends out are stored? I have been running into a reoccurring issue with a customer that has a workflow that sends an e-mail with a shortcut to a document. It does not happen all the time though the error has shown up sporadically in the past. The error is as follows:

I was wondering if anyone has ran into this issue and if they did how did they resolve it.

0 0

Answer

SELECTED ANSWER

replied on March 18, 2015

The error you're seeing is most likely due to the Email Server you specified running out of resources, not due to the Workflow server itself. If you're getting this error make sure you give your email server plenty of space.

If the problem is caused by emails from workflow overloading the server, try wrapping your emails in a Try-Catch loop and then giving a delay before trying again. Also try and have workflow send out emails at a time when the server won't be being used much.

Hope that helps!

3 0

Replies

replied on March 19, 2015

You can actually set up a the Task Error Handler in the Workflow Admin console to handle/retry failed email events, as detailed in this post https://answers.laserfiche.com/questions/46919/Workflow-Email-Errors#47627.

1 0

replied on March 19, 2015

Would you happen to know if I would do a repeat with a token value with a try-catch within it and changing the token value based if it is successful or not, or is there another way of doing this?

0 0

You are not allowed to follow up in this post.

Question

Question

Is there a location where e-mails get stored from Workflow?

Answer

Replies

Sign in to reply to this post.