Question

unable to connect to the forms routing service.

Updated June 12, 2015

asked on March 13, 2015

I recently upgrade a client from Forms 9.1 to 9.2, now everytime when trying to save under process modeler, they will receive an error message "unable to connect to the forms routing service." The weird thing is that it does save the information also, but when submitting forms/processing it will get terminated.

Attached screenshot in event viewer:

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Replies

replied on March 13, 2015

Did you check to see if the Forms Routing service is running?

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replied on June 12, 2015

We are having the same issue with Forms 9.2. Laserfiche Forms Routing Service is running.

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replied on June 12, 2015

Try using netstat to see if some other process besides RoutingEngineServiceHost.exe is using port 8732

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replied on June 12, 2015

I ran the netstat command on my local machine and on the server and there appears to be nothing running on port 8732. Does Forms Routing Service run on port 8732? Perhaps it is blocked in the firewall.

Thanks Alexander

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replied on June 12, 2015

In C:\Program Files\Laserfiche\Laserfiche Forms\Forms\Web.config you should see some end points mapped as

<endpoint address="net.tcp://localhost:8168/lfrouting" binding="netTcpBinding" bindingConfiguration="timeoutBinding" contract="Laserfiche.Forms.Routing.IRoutingEngineService" name="" />
<endpoint address="net.tcp://localhost:8732/lfautotrigger" binding="netTcpBinding" bindingConfiguration="timeoutBinding" contract="FormsModel.SharedContracts.IAutoTrigger" name="" />
<endpoint address="net.tcp://localhost:8736/lfformexport" binding="netTcpBinding" bindingConfiguration="timeoutBinding" contract="FormsModel.SharedContracts.IFormExportService" name="" />

When you run netstat -ab, then it should return

TCP    0.0.0.0:8168           [hostname]:0                LISTENING
[RoutingEngineServiceHost.exe]

TCP    0.0.0.0:8732           [hostname]:0                LISTENING
[RoutingEngineServiceHost.exe]

TCP    0.0.0.0:8736           [hostname]:0                LISTENING
[RoutingEngineServiceHost.exe]

If there are any other processes using the ports that Forms tries to use, then you'll have to correct the matter accordingly.

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replied on June 12, 2015

I think we have resolved the issue. We were running the Service under a network account. I swtiched it to Local System and we are able to save changes in Forms now.

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unable to connect to the forms routing service.

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