Question

Integration with Outlook 2010 / 2013

Integrations

Updated March 13, 2015

asked on March 13, 2015

I am accessing client Laserfiche using Laserfiche Client. I'm running MS 2013 but client has MS 2010. If I wish to send a link to a Laserfiche document, it prompts me to install Outlook 2010. Is the only option for client to upgrade or for me to downgrade MS products?

Thanks

Shirley

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SELECTED ANSWER

replied on March 13, 2015

Hi Shirley,

Are you referring to emailing documents from Laserfiche to others as links, i.e. .lfe shortcuts? What version of the Laserfiche Client are you using? What's the operating system of your workstation? What's the exact message you get when you try to email a document from Laserfiche?

It may be best to contact your Laserfiche reseller and open a support case since further troubleshooting may be needed.

Regards

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replied on March 13, 2015

If you are storing the original email, it's just an outlook message file and Outlook will handle it however it feels it needs to. If you want to avoid that, you can use Snapshot to convert it into an archival tiff image and everyone can open it through the Laserfiche Document Viewer.

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replied on March 13, 2015

hi - the point is that I need to be able to send links to documents within the system. They do not want to receive tiffs or pdfs and in some cases the files are too large to email anyway. Sending links through Outlook is a Laserfiche functionality - do I have to be running the same version Word outside Laserfiche as the client (2010)?

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replied on March 13, 2015

Right, when you send a link to a document, you are basically sending instructions to open the stored document up in the Client or Web Access. If the document is stored as an email (.msg) electronic file, then that's opened through the native application - in this case Outlook. Any specifics with the version of Outlook is handled by Outlook itself - it'd be just the same as you did send the specific file to the person.

My point with Snapshot is that if you have the tiff image corresponding to the document, then the link will open the image of the email in the Client or Web Access doucment viewer, and this won't be an issue.

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Integration with Outlook 2010 / 2013

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