Question

What is the procedure for reporting a bug?

Forms

Updated April 28, 2016

asked on March 5, 2015

My customer uncovered a bug while trying to link a Laserfiche Form to a SQL database. When trying to set up a database connection we were getting an error message invalid object name sys.databases.

Our SQL instance is set up to use Case Sensitive collation. The other databases we tested that worked with Forms all use Case Insensitive collation. “Sys.Databases” is actually named “sys.databases”, so when the tool tries to create a connection to “Sys.Databases” it cannot find it. It should search for “sys.databases”, the real name of the view.

I would like to report this so that it can get fixed I just need to know how to proceed.

Thanks,
Sandy

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Answer

APPROVED ANSWER

replied on March 5, 2015

We (Laserfiche) prefer if VARs report defects via Technical Support. Laserfiche customers should either report the problem through their VAR, or they can post here on Answers. For high priority problems, customers should contact their VAR for assistance.

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replied on March 5, 2015

I believe that the correct way is for you, the VAR to open a support case with Laserfiche Support.

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replied on March 11, 2015

Hi Sandy,

Did you get the error "invalid object name"Sys.Databases"" on New Data Source dialog when click "Test connection" button when connect to a database with case sensitive collation? I can reproduce this issue and has reported a bug. It will be fixed with next version. This is just a bug for "Test connection", you can add this data source and use it in a lookup without any problem.

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replied on April 28, 2016

This issue is addressed in Forms 10.

Thank you.

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What is the procedure for reporting a bug?

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