[Laserfiche Client 9.1.1.486]

Hi my name is David Trainor and I am the Laserfiche administrator for my organization,

I have a document that I cannot edit or check-out, because my system informs me that it has already been checked out when I try to save changes, etc. 

When I open the Properties window and I navigate to the document tab, it lists the user that created the record as having it Checked-Out. However, when I click on Tools > Checked Out Documents... the list does not contain the record in question. When I log into the Administration Console and look at Checked Out Documents, it does not show up either. 

The user who created the document does not have it open on their computer and I cannot Check Out or Undo the Check Out. 

A little information about the records in question : they are version controlled, some do not have any additional versions other than the original, while others have multiple versions. I have a Workflow process that updates the metadata when it has been modified and this error seems to be happening more frequently. 

I have brought up this question before and received a response that worked at the time, but it appears that this error is happening much more than it did before (Here is my previous Answers submission: https://answers.laserfiche.com/questions/65576/Document-Showing-as-being-CheckedOut-when-it-is-not). After the user inputs 2 or 3 new versions of documents the "phantom lock" is applied and they are unable to upload a new version. The client itself is not crashing, and everything appears to be working smoothly until the newest version is attempted to be added.

Any help you could provide would be greatly appreciated. 

Thank you.