Question

Workflow terminating by failure of sending mail

Workflow

Updated November 27, 2019

asked on March 2, 2015

Hi,

We are facing a very serious problem in laserfiche. Workflow is keep on terminating showing that "failure to send mail. This keep on happens and also please let me know how we can restart the terminated flow from the same place.

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Replies

replied on March 3, 2015

I generally put my email activities in a try-catch activity to handle failed email sending.

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replied on April 19, 2018

Bryce, I'm having the same problem that Benni is having. Problem started just recently, after we upgraded our email situation (trying to get more info on that from our IT). In the meantime, I would like to try your suggestion for these emails. It might help in our situation. Could you show me a clip of how you set that up? I don't have a lot of experience with using that try-catch activity. Thanks!

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replied on March 3, 2015

Hi Benni

first check your email server configuration From Workflow Configuration Manager.

Regards

Mazahir Naya

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replied on July 1, 2015

I don't think you can restart a workflow from where it left off. Is there way to do this by editing the Workflow database?

Also, would it be possible to add a Task Error Hanlding item in the workflow admin console that would attempt to resend emails when they failed? Probably an object that matches on the message "Failure sending mail."

Let me know if either of these could work.

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replied on March 3, 2015

It is working fine.

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replied on March 3, 2015

The Error Logs node in the Workflow Admin Console should give you more information about what is going on. Could you post the full message for your email failure, please?

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replied on November 27, 2019 • Show version history

Miruna, I attached log files, we are having same problem tanks in advance.

activity errors.txt (3.91 MB)

| Download

database.txt (372.39 KB)

| Download

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replied on November 27, 2019

"Transaction failed. The server response was: 5.2.2 mailbox full; STOREDRV.Submission.Exception:QuotaExceededException.MapiExceptionQuotaExceeded; Failed to process message due to a permanent exception with message Cannot submit message. "

So you'll want to check on your mail server and see what is going on from that end.

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replied on March 8, 2015

Actually it was terminating because of the internet issue. But I would like to know, is there any way where we can restart the workflow from the terminated place?

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Workflow terminating by failure of sending mail

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